ANTHONY BENDERS

Global IT Operations SWARM Capability Leader – Koch Industries Responsible for setting up and leading a new global 24x7x365 Operations SWARM team, merged from Compute and Network Operations Triage teams. • Team Development & Transformation: Created a fully shift-based team for Tier 1–2.5 infrastructure support, with clear role division via RREs (Roles, Responsibilities & Expectations). • Strategy & Innovation: Developed vision and strategy based on a digital/automation-first approach, including self-service and automation of standard processes. Set up a new/adjusted product and service catalog as part of service transitions. • Process Optimization: Introduced SCRUM and ServiceNow VTB/Kanban Boards for continuous improvement and automation of support processes; ensured ITIL compliance. • Talent Development: Cross-training and coaching of global talent; developed new leaders, making the SWARM team the preferred talent pool for Tier 3, Customer Support, and leadership roles. • Culture & Leadership: Actively promoted Koch’s Principle Based Management; coached employees and new leaders in behavior and mindset. Results: ✔ Successful transformation to 24x7 support model ✔ Significantly increased knowledge levels and internal mobility ✔ Improved asset management accuracy/reliability. ✔ Automation of repeatable actions, improved efficiency and customer satisfaction

Interim Leader EMEA Hosting Team (In addition to existing responsibilities for Networking) during reorganization of Koch Global Services.

Interim Leader EMEA Communication Services Team during reorganization of Koch Global Services. • Scope & Responsibility: Delivery of projects, handling of operational incidents and requests, monitoring of system availability and capacity management for all Koch companies in the EMEA region. • Transformation & Leadership: Interim role during reorganization; ensured stability and continuity of communication services. • Coaching & Culture: Actively trained and coached team members in Koch’s Principle Based Management; clear communication of roles, responsibilities, and expectations. • Process Optimization: Training of Communication Services and Customer Service teams in correct use of ServiceNow for incident, request, and change management; implementation of dashboards and reporting for performance monitoring and visibility. Results: ✔ Continuity of networking and hosting services ensured during reorganization ✔ Improved process discipline and ITIL compliance ✔ Increased transparency and performance through ServiceNow dashboards

Transition Lead – Molex IT to Koch Business Solutions Responsible for the successful transition of European IT teams and services to Koch Global Services during reorganization and service portfolio restructuring. • Transition & Integration: Streamlined migration of Molex IT services to Koch Global Services, including alignment with the new service portfolio. • Change Management: Coaching and training of regional employees in new ways of working and processes, with ServiceNow as the primary tool. • Stakeholder Management: Regular discussions with Molex leaders to guide them through the digital transformation, clarify the benefits of self-service, and emphasize the need for automation. • Digital Strategy: Actively promoted automation and self-service to increase efficiency and customer satisfaction. Results: ✔ Successful integration of European IT services into Koch Global Services ✔ Improved adoption of ServiceNow and self-service processes ✔ Strong stakeholder buy-in for digital transformation and automation

Regional Infrastructure Manager – Molex (EMEA) Responsible for the entire IT infrastructure landscape in the EMEA region, including talent management, projects, operational support, architecture, capacity, and lifecycle management. • Scope & Responsibility: Management of infrastructure for factories, distribution centers, sales offices, and the central datacenter. • Process Optimization: Implementation of consistent incident and request handling via ServiceNow; standardization of hardware, software, and support processes. • Training & Compliance: Coaching of regional teams in ITIL processes and correct use of ServiceNow. • Project Management: Leadership of regional execution of global Enterprise projects, including relocations, acquisitions, closures, divestitures, and (partial) sales. Results: ✔ Improved operational efficiency through standardization and ITIL adoption ✔ Successful execution of complex transitions and infrastructure projects ✔ Increased transparency and performance through ServiceNow adoption/implementation

Regional IT Infrastructure Specialist – Molex (EMEA) Responsible for design, installation, migration, and technical management of infrastructure systems and the central datacenter in Germany. • Scope & Expertise: Servers, storage, WAN/LAN/Wireless, firewalls, security, backup & restore, Windows Server, and monitoring tools. • Projects & Migrations: Execution of infrastructure projects including capacity and lifecycle management. • Service Platform Transition: Support and training of regional and local IT support teams during migration from BMC Remedy to ServiceNow. • Operational Support: Technical support and knowledge transfer for stable and secure infrastructure. • SIRT Team Member: Supported the Security Incident Response Team in identifying, analyzing, and mitigating cyber threats and incidents. Results: ✔ Successful migration to ServiceNow with increased process efficiency ✔ Standardized infrastructure and improved security ✔ Increased knowledge levels and security awareness within regional IT teams

Local IT Support Engineer – Molex Interconnect GmbH (Eindhoven, NL) Responsible for the complete management and maintenance of the local IT environment and services. • Deskside and PC support, application support, and troubleshooting. • Management and maintenance of local networks, hardware lifecycle management, and conference room technology. Management of telecom services, IT-related procurement, lease agreements, and service contracts with external suppliers. Results: ✔ Improved user experience and fast incident resolution ✔ Streamlined management of hardware and contracts ✔ Consistent availability of local infrastructure