Anthony Payoux

Led a team of 4 Business Analyst to ensure our customer sucess in a context of high growth o Guatanteed team support, coordination and skills improvement o Implemented and continuously improved team processes and knowledge basis to improve team efficiency o Assured timely and quality deliverables: ➤ Customer implementations and upsells ➤ Functional specifications and testing of new features o Collaborated with IT Leads and product owner to track project progress and prioritize future implementations o Advised sales team for technical questions and demos o Supported and coordinated the 24/7 customer support

Supported the strong growth with a real customer success-oriented approach: Managed new customer implementations and upsells: o Project management from onboarding to go-live phase o Configure customer environment, testing and ensure a smooth switch in production phase o Technical and functional point of contact Arranged new feature implementations: o Carry on the analysis and the specifications o Interface between business and teach team in agile mode o Testing and ensure a smooth switch in production Enhanced company scale up development: o Product owner role on internal tools to speed up customer implementation phase o Internal process implementation Supported the 24/7 customer support: o Provide an highly reactive and proactive customer support

24/7 on behalf operations on European Power & Gas markets: Power Markets o Generation asset management (>800 MW): scheduling, adjusment mechanism and unexpected outage management (REMIT, scheduling and Intraday portfolio balancing via M7) o Day Ahead portfolio balancing via EPEX Spot (ETS) and Nordpool (Nordpool Auction) in CWE areas o Nomination management with European TSOs Gas Markets o Day Ahead and Intraday portfolio balancing on GRTgaz, Fluxys and GTS areas via spot markets, cross-borders and Storengy & Terega storages o Nomination management with European TSOs and SSOs IT developments o Maintenance and development of internal tools to automate processes (Python, VBA and SQL)