Anthony Polakowski
Lean Transformation Program Manager for Federale A
4 recommandations
Salaire / Taux journalier
4 personnes recommandent
Bruxelles, Belgique
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Lean & Agile Coach with 15+ years driving organizational transformation and operational excellence. Delivered measurable results: 83% backlog reduction, 78% fewer errors, and processing times cut from 45 to 7 days. Expert in aligning strategy with operations through proven methodologies and executive coaching.
Expérience de travail
Lean Transformation Program Manager for Federale Assurance
Zerwaste
sept. 2022 - Présent
4 ans 2 mois
Bruxelles, Belgique
Skills: Communication · Lean Process Improvement · Lean Operations · Strategic Thinking · Customer Experience · Strategy · Leadership · Customer Satisfaction · Lean Management
Consultant / Owner
P-Consulting
juil. 2019 - Présent
7 ans 4 mois
Skills: Communication
Senior Project Manager Lean
bpost
janv. 2020 - août 2022
2 ans 8 mois
Région de Bruxelles, Belgique
Skills: Communication · Strategic Thinking · Customer Experience · Leadership · Customer Satisfaction
Practice Lead Lean IT/Agile
Cream Consulting
nov. 2018 - juil. 2019
9 mois
Brussels Metropolitan Area
Skills: Communication · Strategic Thinking · Customer Experience · Strategy · Leadership · Customer Satisfaction
Lean & Agile coach
Wemanity
mars 2018 - déc. 2018
10 mois
Région de Bruxelles, Belgique
Skills: Communication · Strategic Thinking · Customer Experience · Strategy · Leadership · Customer Satisfaction
BNP Paribas Fortis
sept. 2007 - mars 2018
10 ans 7 mois
Brussels Area, Belgium
Lean/Agile coach
févr. 2016 - mars 2018
2 ans 2 mois
Brussels Area, Belgium
• Implement Lean and Agile philosophy amongst IT division • Coaching team leaders, middle managers, departments sponsors and CIO about Lean management, the Toyota Way and Agility (Scrum, Kanban, Spotify, etc…) • Creation of workshops and trainings for the coached teams • As from 01/2017 responsible for the Transformation journey for the new Agile-Lean Model in parallel with coaching the PAY tribe Achievements: Team Performance and Operational Improvements Team Carina: • Reduced processing times from 45 days to 7 days • Achieved a 78% decrease in errors and complaints • Reduced the backlog of requests by 83%. • Increased customer satisfaction by 3.6 points Team Cards: • Reduced bugs by 71% • Improved customer satisfaction by 1.3 points Team Credits: • Cut test processing times by two-thirds • Enhanced test case quality, leading to an 89% reduction in bugs during production deployment
Change Manager
janv. 2012 - janv. 2016
4 ans 1 mois
Brussels Metropolitan Area
• Implement Change Management Methodology • Implement “Go For Digital Leadership” Program in Invest Domain • Coaching project managers about Change Management and Project Management governance • Creation of training and communication for top priority projects • Training and workshops animation • Reporting about Change Management to the Management Team • Responsible of internal communication and info sessions
Project & Process officer
nov. 2009 - déc. 2011
2 ans 2 mois
Brussels Metropolitan Area
• Decommissioning dealing room “equity desk” • Creation of 2 new business lines at BGL Luxemburg (technical + functional set-up) • Creation of an information and training tool • Organizational design, transformation and process improvements for a competence center (+/- 150 pers.) • Gap bridging of new SEC set-up (integration with BNP Paribas) Broker & Custodian replacement • Change management linked to integration projects • SLA drafting for SEC services between BNP Paribas and Securities Handling department • Implement KPI’s on new processes after integration with the new service providers
Project leader
janv. 2009 - déc. 2009
1 an
Brussels Metropolitan Area
Project leader for the creation of a tool for documentation and formation of Competence Center Equities & Bonds
Competence Center Equities & Bonds, Securities Handling
sept. 2007 - déc. 2008
1 an 4 mois
Brussels Metropolitan Area
Helpdesk, customer relationship, claims, broker relationship
Formation
Cornell University
Master's degree
2016 - 2018
2 ans 1 mois
The Hebrew University of Jerusalem
Bsc
1995 - 2000
5 ans 1 mois
Maimonide
1986 - 1990
4 ans 1 mois
BNP Paribas Fortis training
Portfolio
Lean Startup, Customer Discovery & Experience‑Driven Scaling
Lean & Customer Experience Transformation
