Antoine Baut

Drive business growth with a strong focus on quality assurance and digital performance - Digital Content Production: - Applied QA methodologies to improve delivery reliability and reduce iteration cycles - Structured development processes to align creative outputs with client expectations and technical constraints - Introduced testing and review frameworks inspired by QA process - Client Business Development: - Conducted strategic benchmarking to identify key client opportunities - Supervised cross-functional teams and client satisfaction vision/metrics

Redefined quality through a QA-less approach, fostering team autonomy - Strategic and Operational Support: - Ensured the quality of Front&Backend payment system developments - Monitored transitions from legacy systems to scalable & modern solutions - Created and maintained visibility on quality-related metrics - Managed the relevance and evolution of automated testing processes - Quality Advocacy and Team Transformation: - Empowered team stakeholders to take responsibility for quality assurance - Shared methodologies, tools and knowledge to prepare the team for a QA-less approach - Reallocated freed-up time to enhance the team’s agile process management - Increased the team’s maturity on quality-related challenges through QA sessions & workshops

Coaching & evangelizing quality over a fast scaling tech company
 - Ensure the quality & implementations of our API project releases
 - Help with process definition and overall organization good practices
 - Manage the Bugs quality process throughout the Doctolib organization
 Creation of cross teams workflows: - KPI definition
 - Managing our backlog’s investigation & prioritization
 - Coaching teams to efficiently embrace quality objectives
 - Creation of tools and knowledge management documentations
 - Monthly communication & evangelization of our strategy
 Monitor the overall quality environment:
 - Organizing weekly cross teams follow up meetings
 - Running Data analysis of our quality process
 - Entry point & problems solver for critical issues


Towards building and managing a quality department in an agile environment
 - Co-create the Quality service department - Hire and train a team of 10+ people
 - Manage and improve quality processes from each feature team
 - Setup internal wiki and tools to ease communication throughout the organization
 - Setup Test Plan and Test Cases policies Manage products overall quality delivery
: - Bi-monthly releases on IOS & Android - Daily Web releases
 Specific cross-team feature projects


Towards mastering the outcomes of a 360 product
 - Set up the digital communication strategy for the launch of the French market - Ensure community management around our products - Help with global monetization strategy & pricing - Analyse KPI to ensure data driven management
 Synchronize with European & Korean teams to adapt our products: - Design team, better market penetration through personalized assets - QA & localization team, ensure product’s quality - Dev team, develop new targeted features

Finding another way to develop better quality product
 Testing: - Game testing on different platforms (Web, iOS, Android)
 - Results analysis from automated test scenarios
 - User testing sessions (organization, supervision and reporting) - Bug reporting & tracking - Scenes reviews - Technical prototypes testing Project Management: - Implementation of processes and quality tools for bugs reporting
 - Implementation of Agile processes to manage our software development - Customer support tickets analysis & prioritization - Estimate Testing workload

Towards a better understanding of a support client services
 Customer support: - Help with guidelines definition - Answer support tickets in live chat and email systems Development of a customer support team: - provide right solution to users’s questions and issues
 - Develop cross team knowledge sharing & good practices