Antoine Sochat
Senior Business Operations & Growth Manager
1 recommendation
Salary / Daily rate
1 person recommend
Paris, France
Mobility: Madrid, London, ...
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
BizOps & growth expert with 8+ years of experience structuring operations (CS, CX, Sales), driving acquisition, conversion, and retention at Airbnb and startups. Led marketplace transformation increasing guest ratings and partner NPS by 50 pts, managed teams of 5+, and built scalable growth systems. Ready to accelerate your business growth through strategic operations and data-driven marketing.
Work experience
Freelance
Capture & ExpandFreelance
Jan 2025 - Present
1 year 10 months
Paris, France
Helping companies grow by fostering the acquisition, conversion and retention, and expand via product discovery, strategy and operations development. More on my website: soch.at
Founder
Stealth
Sep 2023 - Aug 2024
1 year
Paris, France
Exploring a business opportunity in the reviews & feedback ecosystem. I did a comprehensive study of how online reviews are used today and what's missing in them (Google reviews, Tripadvisor, Trustpilot, etc): reviews-renewal-project.soch.at. I reframed to a B2B product to help companies get customers feedback, via automatic micro-surveying and direct question, with personalized questions replacing the generic NPS approach. I called 40+ CSMs and got a bit of traction.
Entrepreneur in Residence
Antler
Mar 2024 - Jul 2024
5 months
Paris, France
Exploring business opportunities and searching for a co-founder within the cohort. What I explored: - Snack videos for e-commerce: how to make video production faster with slideshows & UGC. - Make product description more accessible in retail and bridge the online & offline experience (through videos browsing on mobile, mostly). - Help newspapers thrive in the online environment, via a new paywall offering to purchase articles one-shot, daily or weekly accesses, enter the community of readers with additional benefits...) - Help companies create a robust Language and Design System (LDS) that's maintained by designers and directly connected to the code components library, to ensure a global brand cohrence.
Airbnb
Dec 2018 - Jul 2023
4 years 8 months
Program and Business Operations Manager
Jul 2021 - Jul 2023
2 years 1 month
- Led the model change of the Luckey program from a 1st-party conciergerie service to a marketplace of property managers (co-hosts), from A to Z: pilot phase to test & learn, re-definition of team member roles, coordination with legal teams, definition of our fees and services, creation of resources… Success: the average guests rating increased by 0.2 pts, Partners & Hosts NPS increased by 50 pts, from 50 to 700 property managers in one year. - Cross-managed the market management team (4 people): definition of quarterly plans, top priorities and review of all initiatives. - Led the creation of a resource center of 20+ videos & articles dedicated to the program. - Led several business initiatives to improve the program’s performance: update of the terms of service, financial incentives, new partners onboarding process…
Growth Marketing Manager
Feb 2020 - Jul 2021
1 year 6 months
Paris, France
Started to work on cross-functional projects and progressively moved out of marketing. - Operational excellence. Improvement of the customer support: extensive audit of our service and implementation of solutions. Went from a multi agents support to a semi-personal account management. - Sales support. created dashboards on Salesforce to help monitor sales performance - Product marketing. Revamped the host sign-up flow: identified conversion gaps, reviewed the flow designs, and created a tasks backlog for engineers. - Growth marketing. Created city-level landing pages on Airbnb to improve SEO and CVR, new SEM & social campaigns, created in collaboration with Airbnb creative team.
Growth Marketing Specialist
Dec 2018 - Mar 2020
1 year 4 months
Paris Area, France
Supervised the re-branding of “Luckey Homes” to “Luckey, by Airbnb”: new design, new website, logo, and every other brand related topic.
Luckey Homes
Jan 2017 - Dec 2018
2 years
7620 Paris, Denmark
Head of Customer Acquisition
Aug 2017 - Dec 2018
1 year 5 months
7620 Paris, Denmark
Manager of a team of 5. My mission was to acquire and retain new homeowners. Many different topics, from tech to traditional marketing: - Tech: data analysis (SQL, Dataiku, Tableau, Metabase) & Coding (HTML, CSS, JS to build and improve the website. - Growth Marketing: Google Ads, Facebook Ads, SEO, Blogging… - Product & Brand Marketing: churn reduction, customer onboarding, brand (naming, design. terms, social media routine...)
Business Developer
Jan 2017 - Aug 2017
8 months
7620 Paris, Denmark
Various responsibilities in a small and fast growing start-up. Data analysis, SEO, Google & Facebook ads, etc. Created an inside sales organisation (speech, process, onboarding).
Junior Technical Expert, Renovation of the Paris Grande Arche de La Défense
Eiffage
Aug 2015 - Jan 2016
6 months
7620 Paris, Denmark
Eiffage great project: renovation of one of the most emblematic Parisian buildings, la Grande Arche de la Défense • Managed the deployment of the indoor 4G mobile network inside the Great Arche - a 900,000€ project. I validated the technical proposition of each firm that candidated for the deployment, checked the quantities, negociated the prices, chose the subcontractor and supervised the technical implementation. • In charge of checking technical plans of 'Eiffage Energies' (high and low-current electricity, fir safety, air-conditioning, plumbing, smoke extraction...). • Improved the validation process of plans: that included discussions and meetings with work engineers, technical offices and subcontractors. • I also took part in some strategic meetings, to validate projects for the Arche's rooftop
Education
École nationale des ponts et chaussées
M2
2013 - 2016
3 years 1 month
Portfolio
Lesson learned: How (not) to expand internationally
