Antonis Daniil
Customer Support Specialist | Hardware & Software
Salary / Daily rate
Nikaia, Greece
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Support Specialist with 10+ years expertise in hardware/software support and technical troubleshooting at leading tech companies like LG Electronics and Apple. Proven track record in CRM management, team leadership, and resolving complex technical issues across multiple platforms. Ready to deliver exceptional customer experiences and technical solutions for your business.
Work experience
Support Specialist
LG Electronics
Feb 2024 - Present
2 years 9 months
Greece · Remote
Skills: Product Support · Back Office Operations · Team Leadership · Documentation · Technical Support · Customer Success · Customer Relationship Management (CRM) · Social Media
Product Specialist
Meidanis Sofos Tires
Nov 2023 - Mar 2024
5 months
Athens, Greece
As a product specialist, I excel in driving product development and innovation through in-depth market research, user feedback analysis, and cross-functional collaboration. My expertise lies in identifying market opportunities, defining product requirements, and guiding the product lifecycle from conception to launch. I am passionate about delivering exceptional user experiences and ensuring product success .
Inbound Customer Service Representative
LG Electronics
Oct 2017 - Dec 2023
6 years 3 months
Attiki, Greece · Remote
Communicating with customers troubleshooting and solving problems-issues they have with LG products ▪ Also responsible for conducting outbound calls to customers and do a satisfaction survey. ▪ Respond to customer inquiries via e-mail and communicate with them via live chat. ▪ Arranging appointments with our Authorized service centers. ▪ Support and update customers through their entire service Journey. ▪ Organize customer appointments digitally and ensure the repair times are within the company's time policy.
IT help desk advisor
Apple
Jun 2021 - Jul 2021
2 months
Athens, Greece
Set up workstations with computers and necessary peripheral devices (printers, sip phones etc.) Check computer hardware to ensure functionality Install and configure appropriate software and functions according to specifications provided by the company ‘s standards. Troubleshoot hardware and software issues Asset management for the company hardware needs Respond to customer issues via ticketing system according to the given SLAs.
Technical Sales Representative
Germanos
Jan 2016 - Oct 2016
10 months
Greece · On-site
▪ Service and maintenance of customers computers and mobile phones. ▪ Installing programs and guiding customers on how to use them for both PC and Mobile platforms. ▪ Sales assistant for both PC and mobile phones.
WIND Hellas
Oct 2013 - May 2016
2 years 8 months
Greece · On-site
Network Support Specialist
Apr 2015 - May 2016
1 year 2 months
Greece · On-site
Use of specialized programs doing metrics and readings to diagnose problems on the land line of the customer. Communicating with the National Network provider and their technicians collaborating in order to solve the customers problem. Work closely with external partners for line quality control before and after connecting a new customer on the network.
Service Desk Operator
Oct 2013 - May 2016
2 years 8 months
Greece · On-site
▪ Troubleshooting and helping customer self repair/fix their land line or Internet problems if the problem persists we used specialized software to check pin point and resolve the potential problem. ▪ Process and transfer customers cases to the responsible department. ▪ Make use of Email and Chat applications to provide answers on customers requests.
Education
Nikaia's institute of vocational training
Postgraduate Degree
2017 - 2019
1 year 11 months
Nikaia's institute of vocational training
Postgraduate Degree
2002 - 2004
1 year 11 months