Anuja R H.
Salesforce Service Cloud Consultant | Remote Global Delivery | Automation, AI & Production Support
2 recommendations
Salary / Daily rate
2 people recommend
Noida, Uttar Pradesh, India
Freelance, open to permanent contract
Skills
About me
Intro
I'm a Salesforce Consultant with 5+ years of hands-on experience designing scalable CRM solutions across Service Cloud, Sales Cloud, and Salesforce AI. I specialize in process automation using Flows, intelligent case handling with Einstein GPT, and delivering real business impact through clean configuration and data-driven insights. ✅ Certified in Salesforce Admin, Service Cloud Consultant, AI Associate, and Agentforce Specialist ✅ Skilled in client communication, solution design, and global remote delivery ✅ Improved SLA compliance by 20% and reduced average case resolution time by 30%. ✅ Passionate about AI-powered CRM innovation and enabling smarter teams Currently working in a fully remote global delivery model and open to remote-first consulting or contract opportunities with distributed teams. Let’s connect if you're looking for a problem-solving CRM expert who delivers with precision, passion, and a consultative mindset.
Work experience
Founder
Yogavive
Salesforce CRM Administrator
1840 & Company
Jul 2024 - Present
2 years 4 months
Salesforce Consultant
The Pipeline Group
Jul 2024 - Present
2 years 4 months
• Designed & deployed complex Flows (Screen, RTF, Subflows). • Managed user support, UAT, enhancement requests. • Implemented case assignment, escalation, & queue-based routing. • Improved data quality using validation rules & duplicate rules. • Created dashboards for Leadership to track KPIs. • Automated manual processes → reduced effort by 40%.
Salesforce Administrator
Netcogs Technologies
May 2020 - Present
6 years 6 months
Greater Noida, Uttar Pradesh, India
Education
inavlid15140285
Master of Business Administration - MBA, Business Administration and Management, General
Licenses & certifications
Salesforce Certified Service Cloud Consultant
Issued: Aug 2025
Salesforce Admin & App Builder Training
Issued: Sep 2023