Anupriya Kadirvel

• Delivered technical guidance and resolved customer incidents efficiently, improving system reliability and minimizing downtime. • Collaborated with internal stakeholders to understand business processes and deliver tailored technical solutions that improved operational efficiency. • Proactively resolved technical issues to restore services with minimal disruption, implementing root cause fixes that improved system uptime and operational continuity. • Designed and developed scalable data pipelines, ETL/ELT processes, and streaming solutions to integrate data into centralized data lakes and data warehouses. • Designed and developed user-centric Power BI dashboards, focusing on usability, performance, and clear data storytelling to enable effective decision-making. • Internationalized Power BI dashboards by introducing scalable design frameworks and localization, improving usability for global users while maintaining long-term maintainability. • Optimized and refactored a critical data pipeline, reducing processing time from 16+ hours to under 15 minutes, improving data accuracy, and eliminating a major source of customer support issues to zero. • Supported internal teams with ad-hoc data requests and analysis, enabling faster and more informed decision-making.

• Collaborated with team members on routine and ad-hoc activities to ensure project goals were met efficiently, improving team productivity and workflow coordination. • Developed ETL mappings in Informatica Cloud to load data from Hadoop to SQL Server, enabling timely and accurate data availability for reporting and analytics. • Assisted in performance tuning of long-running ODI and Informatica jobs, reducing processing times and improving data pipeline efficiency. • Maintained and updated documentation for data load processes, ensuring clarity, reproducibility, and smoother handovers across the team. • Contributed to all aspects of service engineering, including performance optimisation, testing, and dashboard design, enhancing system reliability and data visualisation quality. • Designed and developed user-centric dashboards in Power BI, OBIEE, and Tableau, applying advanced visualisation techniques to deliver actionable insights and support business decision-making. • Developed complex SQL queries using stored procedures and CTEs, and created calculated measures using DAX, enabling robust reporting and accurate data analysis. • Embedded Power BI reports into Salesforce Portal Pages and managed role-based access, providing personalized, secure insights to business users. • Provided ongoing maintenance and improvements for existing and new Power BI reports, ensuring dashboards remained reliable, up-to-date, and aligned with business needs.