Areej Mohammed

• Built and maintained 60+ dynamic performance dashboards for Content, Quality, Marketing, Sales, Account Managers, and Onboarding teams, providing department heads with actionable insights and reducing manual reporting by 80% by Q1 2025. • Designed and optimized 100+ Salesforce Flows and automated processes by Q4 2024, cutting repetitive tasks and improving operational efficiency by 80% across core departments. • Acted as the main point of contact for Salesforce SLA support, managing over 80 technical cases and ensuring 100% SLA compliance through timely resolutions between Apr 2024 and May 2025. • Designed role-based access structures tailored to each department's needs and managed all user accounts, profiles, and permissions to ensure 100% compliance and secure system access across 500+ active users by Q2 2025. • Connected Salesforce with Slack and automated email notifications to improve team coordination and reduce follow-up delays by 40%.

• Designed and automated 25+ executive-level dashboards in Looker and Power BI between Q1 and Q3 2023, enabling leadership to track KPIs in real-time and cut down on manual reporting by 70%. • Used SQL in Metabase to deliver monthly partnership insights, driving a 15% efficiency improvement by Q1 2024. • Built automated workflows on Monday.com to streamline reporting and task tracking, reducing delays by 40% by Q4 2023. • Delivered monthly performance reports to C-level executives with data visualizations that increased strategic planning accuracy by 30% over a 12-month period. • Improved partner onboarding process by standardizing data inputs and validation steps, reducing setup time by 35% by end of 2023.

• Cleaned and validated 100,000+ records, enhancing data accuracy for reporting systems by Q3 2022. • Developed 10+ custom reports that reduced manual analysis time by 25% for operations. • Created 3 forecasting models in Excel to support data-driven decisions across departments. • Identified trends in large datasets, contributing to a 10% reduction in reporting errors.

• Analyzed 1,000+ client requests to identify trends and improve service quality by 20%. • Translated daily client needs into internal tasks, ensuring timely execution across teams. • Built weekly reports and dashboards to track client issues and team performance. • Collaborated with operations and service teams to implement improvements based on feedback.

• Boosted brand engagement by actively managing and responding across social platforms. • Drove audience interaction through targeted product content and campaigns. • Analyzed campaign metrics to refine strategy and improve reach. • Promoted services during client calls, contributing to increased conversion rates.