Arjun Solanki

• Project Implementation/Provisioning • SolarWinds Installation, Configuration and Upgradation • Microsoft Intune - MDM & MAM, Device configuration policy, Device compliance policy • Line of Business App, Device/App protection policy • PowerShell and Scripting • G Suite to M365 Migration • Google Drive to Onedrive Migration • OpManager-Manage Engine Installation and configuration • Email/Server Migration Planning/Assessment • Email Hybrid Config, Exchange 2013 to 2019 Migration • Firewall configuration • Windows Server Upgrade • AD Connect Upgrade • Zabbix configuration

• Resolving 500+ UK, US, UAE, Singapore, and Australian (International) client’s technical issues remotely. • Administrating and Managing Exchange online, Azure Active Directory, AD Connect/Azure AD sync, Microsoft 365 Intune MDM/Exchange Online/ATP/DLP/Information Protection/Autopilot/SharePoint Online/MFA. • Hosting domains/records for clients and maintaining it. • Providing support for issues related to (VOIP) 3cx-PBX and Mitel IP Phones, installation, and configurations as well. • Servers and PBX hosting on Cloud platform like eCloudServ, Microsoft Azure & Amazon AWS. • Managing client’s communication services and user permission on (Skype for Business and MS Teams). • Providing email security through Barracuda, Spam Titan firewall, Cyber security (Block/Allow/Filtering). • Monthly server maintenance and patching through WSUS. • Responsible for Live migration/vMotion/V2V migration/Failover of servers in Hyper-v and Vmware when needed. • Taking care of backups through software like Altaro, Veeam, Symantec, My Cloud, Rancid etc. • 24*7 Technical remote support through Team Viewer, SolarWinds/MSP & Monitoring of Servers, and Network services through Netwatch-N Central. • Managing Windows server 2008/2012/2016/2019 services (DNS, DHCP, GPO, SSL Certificates, Hyper-V, Replication, Failover, File server, Active Directory, RDS, Cluster, ILO, Management console) and hardware. • Administrating antivirus like Trend Micro, McAfee, Webroot, Quick Heal and Symantec. • VMware installation (ESXI) and configurations as well as vSphere/VCenter support. • Multifunctional Printers & Scanners Installation and Configurations. • Managing client’s storages and upgrade firmware (Dell, HP, IBM, and NET Gear). • Administration of network devices(FortiGate, Juniper, Cisco, Zyxel, Technicolor, DrayTek, VDOM) and resolving issues. • Monitoring Network/Server devices through Netwatch/Ncentral and troubleshooting.

• Managing Active Directory, GP, DNS, DHCP. • Managing exchange server 2013 and Barracuda Spam Firewall. • Managing CCTV server and Matrix door access control system. • Monthly server maintenance for windows patch installation. • Managing WSUS server as well as client system. • Administrating Trend Micro Antivirus. • Managing remote desktop support. • Assets and inventory management. • Preparing daily activity and server performance report. • Managing spice works and helpdesk portal. • Co-Ordination with Dell, Matrix, Emerson and ISP vendors. • VMware installation (ESXI) and configurations as well as VCenter support. • Managing Dell Network devices-Switches, Wi-Fi and SonicWALL firewall (NSA 5600). • Monitoring PRTG Graphs and Network troubleshooting. • Managing SLA as per client requirement. • US Client Support. • Multifunctional Printers, Scanners Installation and Configurations. • MS Office 2010, 2013, 2016 and office 365 support. • HDD encryption through True crypt & Bit locker. • Mitel VOIP configurations.

• 450 Desktop, Servers & Hardware support. • Leading team of 3 engineers. • Basic trouble shootings on switches and routers. • 25 + Multifunctional Printers, Scanners Installation and Configurations. • Call logging & follow up. • MS Office 2003, 2007, 2010, 2013 and office 365 support. • Lotus Notes 8.5.1 installation, configuration and troubleshooting. • Daily Antivirus reports. • HDD encryption and decryption through Mcafee . • Provided VIP Support. (GM & AGM). • Mail configuration on IOS and Android devices. • E-Token (Digital Signature Certificate) configurations. • Wi-Fi projection support. • Technical remote support (VNC, Team Viewer, Join. Me) • Citrix Installation. • SCCM through software installation. • Daily Video conferencing testing. • Symantec backup utility (Incremental & Full Backup). • VMware installation (ESXI) and configurations as well as VCenter support. • Managing user accounts and Group policies. • Managing DNS server. • Managing DHCP server. • Managing HP NAS storage, IBM SAN storage and Tape Library. • Administrating Trend Micro Antivirus.

* Win XP and Win 7 Installation and formation of OS,MS Office Support, Outlook Configurations and Troubleshooting, Laptop and Desktop Configurations, Basic Application Support, Lotus Notes 8.5.1 support, Printer installation and configuration and troubleshooting support. Call logging in BMC Software, Asset inventory and management.

• Desktop support engineer ,OS installation and formation, configuration of laptop and desktop ,Lotus notes support ,MS office support, outlook support, Printer installation and troubleshooting

• Desktop & Hardware support. • Basic networking support. • Multifunctional printers and scanners installation-configurations. • Call logging in CA Service Desk Tool. • MS Office 2003, 2007 and 2010. • Lotus Notes 8.5.1 Installation, Configuration and troubleshooting. • Symantec, McAfee and Trend Micro Antivirus installation and update. • HDD encryption and decryption. • Preventive maintenance. • Provided Field support in city Nadiad, Anand, Bharcuh, Ankleshwar. From 16th April 2012 to 19th July 2013 date I had worked with Govt. Of Gujarat project at Vadodara. Work to do @ GOG: • 300+ Desktop & Hardware support. • Basic networking support. • Basic trouble shootings on switches and routers. • Monitoring support at data center. • 24*7 Data centre support. • VIP support (Collector of Vadodara and Police Commissioner of Vadodara) • Multifunctional Printers, Scanners Installation and Configurations. • Basic Server 2003, Server 2008R2 and Exchange server support. • Call logging in CA Service Desk Tool. • MS Office 2003, 2007, 2010 and office 365 support. • Lotus Notes 8.5.1 Installation, Configuration and troubleshooting. • Trend Micro Antivirus installation and update. • Daily Backup activity. • User creation, deletion, disable, password reset and unlock user accounts in AD. • VMware installation (ESXI) and configurations. • Folder creation and assign permissions. • USB permissions through Trend Micro.