Armel S.

Mission Director for IT & Digital transformation : CNAF, Exaprobe, Ardian...

- Framing of an ESM/ITSM tool integration project on the CIO, General Services and HR scope with the aim of transformation and search for more operational excellence - Needs collection workshops management, implementation of data model and functional architecture - Management of the integrator team for the needs implementation, tests and change management

Context : Transformation to a smoke-free future. - Leading Integrated commercial planning process (CX, Marketing & Digital, Operational Salesforce, Finance, Supply teams coordination) - Commercial projects roadmap management (e.g : self registration program, product launching, new channels implementation...) - Project leaders/members training and support (methodologies, tools...) - PMO for strategic programs - Transition to the enterprise PPM management

> Société générale ABS - Transformation roadmap elaboration > Hermès - IS Direction Governance optimization > Internal : business development, management, Customer experiences/Agility/Data

Orange Business Services - Product Owner > Managing product backlog items for OBS CRM platform evolution (Salesforce Lightning, >2500 users, International and multicultural environment, ~20 ETPs) > New subsidiaries onboarding (digital sales transformation) Orange Business Services - GDPR Program PMO >Global OBS Program Management Officer for GDPR Program (International and multicultural environment, ~30 SPOCs, ~10 ETPs) >OBS Key Numbers: 22000 Employees/43000 french Customers and 3000 International Customers/Turnover: 6.4 Billion Euros PSA Banque >Helping the customer to collect his requirements and choose a CCAAS (Contact Center As A Service) Solution (Benchmark of Genesys, Nice in Contact, Eloquant and Akio Solutions)

Transformation Project Manager > Workshop for process optimization and improvements (demand and budget process/Agile framework deployment/Agile @ Scale/Group data governance-BCBS239) > Participating in Maintenance on related tools (Confluence, HP PPM, Internal budget tool) by requirement collection and tests for new releases. > Change management activities (Communication, Coaching, Training) > Environment: Microsoft Packages, HP PPM, BIP (internal budget tool), Jive, Jira, sharepoint, Confluence

Bamako Taxi : Mobile application that helps peolple to: * Locate and call Taxi. * Locate points of interest (Embassies, schools, hotel...) * The state of road traffic... * Installs: +10,000 Wasstrack : * Vehicle location * Route calculation and route optimization * Improved travel time * Fuel consumption control * Activity and speed control * Monitoring and Alarm System

Crédit Agricole - ITSM Project manager > Project management (Planning, monitoring, risk management, workload, scope) > Workshop for functional specification description (scope: Configuration and asset management, change management, Service catalog, continuous improvement process) > Functional specification and functional test book description/Test execution and acceptance report > Change management activities for the solution deployment (Training, Communication through internal note and project SharePoint) > Environment: ServiceNow, Microsoft package, Sharepoint ADP GSI - Business Process Auditor > Audit of all entities around the world on Project Portfolio Management process scope > Performing interviews and making recommandations for the future process and unified tool > Environment: Microsoft package, ServiceNow, Planview, Business Planning Tool Presales activities > Clarification of Customer need (functional & technical aspects) on high transformation projects (Example: BPCE IT transformation project) > Description of the response to the bid > Environment: ServiceNow, BMC Remedy, HP Service Manager, Microsoft package

In "Comfort and Driving Assistance" business unit, activities performed on P1 portfolio projects (Average of 2000m.d/4 projects in my portfolio) for Toyota, Bmw, PSA and Mercedes > Participation to the scope definition and project launching (Planning, workload, scope, audits, reviews) > Audits and technical reviews performed on all product life cycle (Project, Requirement management, Design, Code, tests and validation) > Software changes committee moderator (Impact of the change, risks, estimation, planning and monitoring until closure) > Supplier audit (Regarding software layers’ deliveries) and industrialization review realization (Business units in phase for large production) > Workshop for Enovia PLM integration (on change and configuration management processes)

Subject: Understanding and promoting the quality management system at SEE4SYS evaluated CMMI level 3 in 2006. The purpose was to conserve this level of quality despite staff and quality management system changes since the assessment. -Audit and Process Mapping -Development of summarized process -Setting up a FAQ based on the DAR process (CMMi Level 3)