Arnab Biswas

Overview: Cross-functional PMO cum Product Owner for IT-for-IT Methods & Tools team (part of Program PMO) of L’Oréal NEO program – the group’s biggest digital transformation project involving 800+ members. ● Managed a portfolio of 20+ ServiceNow and Power BI products to industrialise methodology and governance, co-leading 5 external developers. ● Led key committees (SteerCo, Sprint Planning, REX) and worked with program leads to ensure disciplined execution and strategic alignment across SAP Build and Business units. ● Redesigned E2E delivery funnel (tooling, gates, KPIs) to improve UAT visibility, deliver key standardisation - harmonisation metrics, and industrialise discovery to run processes across 5 global workstreams. ● Fixed performance bottlenecks in the Data Migration workstream, yielding a 30% effi ciency gain and full operational visibility during a major organisational shift. ● Deployed an automated IAM web service that cut manual workload by 80% using targeted persona mapping, and onboarded 300+ users across the USA, APAC, and EMEA, driving tool adoption with NPS of 85%. ● Deployed Scrum in Method & Tools, increasing team velocity by 20% and reducing incident rates by 10%.

Overview: Data Quality PMO Apprentice for IT-for-IT Methods & Tools team (part of Program PMO) of L’Oréal NEO program – the group’s biggest digital transformation project involving 800+ members. ● Improved operational data quality by 40% via data quality reports, ServiceNow automation, and process optimisations for over 50 ServiceNow tables and GCP semantic models ● Successfully executed a major program organisational change, impacting 40 Agile Squads, ensuring continuity of processes and over 30 KPI dashboards ● Developed and maintained mission critical documentation for CMDB schemas and operational process maps, contributing to process transparency and mapping.