Arnaud Collin

Younited is a #Next40 fintech specialized in credit & payment, 500+ employees: 1.2M customers, 6Bn€ credit origination since 2012, 5 countries, 4 solutions (credit, payment, insurance, coaching) [Vision & Strategy] Identify key opportunities to define and communicate product vision and roadmap in line with user needs and Younited business goals. [Team development] Provide direction to the team (15 product managers and heads in 4 domains - 10 squads) with challenging goals. Recruit, develop and retain talents onboard by coaching, tracking performance, improving execution methodologies and HR materials (OKRs, discovery, career path...). [Stakeholders] Generate buy-in at exco level and with stakeholders from the 5 countries (FR, IT, ES, PT, DE), taking constraints in consideration, updating on delivery, sharing insights and unlocking conflictual situations. [Provider management] Select & manage external providers (PSD2, Digital Signature, OCR, Solvency, IA...), to improve Younited products and build vision. Negotiate the best contractual agreements for the company. Key achievements: Team reorganization with fusion of PO & PM roles, OKR methodology implementation, Younited prioritization process, Release management Product Highlights: launch of Younited mobile app, new homemade CRM, Instant credit in ES and IT, Younited Care launch, self-care strategy, customer service efficency plan and backup provider strategy for signature and open banking, AML risk framework.

Managed 3 different product domains : - “Acquisition” (4 squads, 4 PMs) from Oct 19 to Oct 21 improving subscription journey with user research and analytics. - Led “Decision & Data” (4 PMs, 10 developers), building strong relationship with risk & compliance stakeholders after Oct 21. - Created “Engagement” (2 PMs, 1 PD, 6 dev + ext. ) : defining vision/roadmap after Oct 21, new domain focused on retention (custom crm, selfcare strategy, customer service, support optimization, zendesk management) - Managed the Design team and recruited a head of Design in 2022. Key achievements: Recruited current Younited PM staff, Productization of Risk & Data departments and methodologies, defined Younited retention vision. Product Highlights: Head of “consumer loan instant credit” product launched in Dec 2021 up to 50% of users adoption in 2023.

First PM of the company reporting to CPO / Cofounder 2 different squads, led dematerialization of customer journey and ops tools (granting, customer service). Product Highlights: In-house customer service back office, new international phone contact solution implementation, Open banking, OCR, +20% conversion uplift with ab testing plan, from 0 to 100% dematerialized subscription process.

In Marketing team of Younited startup (60 people), within hypergrowth context, led 4 acquisition channels and was tracking/TMS specialist.