Arnaud Mercier

• Led the successful implementation of Salesforce CRM/CPQ for Sedwick France, enhancing service delivery in the insurance sector. • Developed strategic roadmaps, ensuring timely delivery of project milestones while managing stakeholder engagement. • Aligned Salesforce implementation with regulatory standards, effectively mitigating risks and driving change initiatives.

Direction de projet pour une transformation numérique du secteur public en utilisant Salesforce Public Sector Solutions. ✓Élaboration de feuilles de route stratégiques et garantie de la livraison en temps voulu des étapes clés. ✓J'ai impliqué les parties prenantes pour aligner la mise en œuvre de Salesforce sur les normes réglementaires. ✓Gérer les risques et mettre en œuvre des initiatives de changement pour maintenir la dynamique du projet

• Lead on the delivery of multiple projects focusing on Salesforce roll out (Budget: 2.5 M / 250 users) • Create and manage the program budget • Build and lead teams to shape and secure significant new business. • Monitor progress of a program and identifying risk factors that can cause delays • Ensure program operations comply with internal control policies and legal requirements • Coordinate the design and execution of the To be Operating Model.

• Directing a Global Salesforce Marketing Cloud implementation project with a budget of $5m (USD) to meet all targets. • Leading on engagement, resource, and budget planning, and ensuring appropriate governance is in place across all workstreams in line with the roadmap. • Tracking progress against plans and leading risk / change assessment as well as workstream assurance activities. • Chairing regular project stakeholder meetings to prioritise all workloads, resolve any issues and bottlenecks. • Delivering regular updates to senior leadership teams on project status and the achievement of milestones.

• Led a global multi-cloud Salesforce implementation project with 120 users worldwide to meet all core objectives. • Partnered with business stakeholders to fully understand requirements and build the vision of the solution. • Managed priorities, delegated workloads across teams and consistently met project deadlines in line with expectations. • Established a communication and change management plan to boost the user’s tool adoption.

• Led the deployment of a real estate CRM solution based on Salesforce: Sales Cloud & Pardot, and undertook all aspects of requirements elicitation and solution design. • Acted as primary day-to-day point of contact for the client and managed all operational aspects to meet requirements. • Monitored and managed project financials, scopes and schedules to ensure solution delivery within defined constraints. • Coordinated go-live of the solution and facilitated all aspects of user training.

• Led a worldwide Marketing Cloud and Pardot rollout across APAC, EMEA, US / Canada and LATAM.to automate engagement with candidates and prospects • Undertook roadmap development, vendor assessment and senior level stakeholder management. • Drove business process and value definition based on KPIs, outlined strategic vision for global Marketing Cloud and Pardot rollout across 10-15 countries, and assessed local country vendors. • Engaged with seven countries to advocate use of innovation, including Einstein AI in business cases for candidate profile enrichment, sentiment analysis on NPS survey and lead & opportunity scoring.

• Lead a large-scale digital transformation programme to deploy Salesforce Sales Cloud to 800 users across Europe, USA, Asia and Latin America for Sony Mobile, successfully managed end-to-end lifecycle. • Supported establishment of SFDC Centre of Excellence, including governance and support processes, upon completion of project, assumed control of Managed Services supply chain and client contracts, and worked with Change Management Director to develop communication plans and strategy.

• Played a key part in a digital transformation for one of Europe’s leading asset managers with €42bn AUM. • Worked closely with sales and marketing senior stakeholders to modernise key processes in Salesforce, aimed at driving operational efficiencies and improvements. • Took ownership for organisation and facilitation of business workshops, collaborated with business leaders to elicit requirements, modelled business processes and headed up design-led configuration of Salesforce. • As Certified Scrum Master, coached and mentored project teams on Agile best practices to safeguard delivery.

• Worked in close collaboration with the architects of the solution, the Product Owners business and the integrator, in order to guarantee the proper implementation and support of the Salesforce solution. • Built the project management approach from ground up, embedded governance, reporting and processes aligned with best practices, utilised Waterfall methodology and appointed two part-time developers. • Reporting and monitoring of deployment planning.