Arnaud Moinard ★

• Designed a customer review platform for EDF partner contractors, processing 8,000+ reviews annually and integrated with the EDF Customer Portal. • Redesigned the EDF Careers portal and integrated it with TalentSoft, streamlining the management of 18,000 annual job applications. • Designed the public information module on the availability of France's 56 nuclear reactors. • Redesigned the online booking platform for visits to 18 nuclear power plants, serving 2,500 visitors annually. • Delivered online configurators and simulators (B2B offers, energy savings, EVs, financial incentives), generating 3,000 to 28,000 qualified leads each annually with completion rates of 40–80%. • Developed new editorial content services (FAQs, surveys, energy transition, renewable energy). • Adapted the EDF portal to the regulatory and business requirements of six EDF SEI territories (Corsica and French Overseas Territories). 👥 Team: 7 members ✅ Key achievements • Prioritized the backlog based on business value, user needs, dependencies and technical constraints. • Gathered business requirements, facilitated workshops, and wrote User Stories with acceptance criteria. • Designed digital solutions including simulators, configurators, back-office applications, dashboards and content management features. • Coordinated API integrations, data migrations, and interoperability with EDF information systems, including implementation of a Digital Asset Management (DAM) solution. • Drove UX improvements through design reviews and user testing. • Defined and executed the testing strategy (functional, API and regression testing), managed defect resolution, and supported production releases. • Supported end users through training, documentation, and change management initiatives to drive successful adoption.

Redesign of the Intermarché mobile e-commerce app (5+ million downloads), covering key customer journeys including Click & Collect, Home Delivery, Loyalty Program, and Personalized Promotions. 👥 Team : 14 members - Framework : SAFe ✅ Key achievements • Facilitated story mapping and roadmap definition workshops, and prioritized the backlog. • Wrote user stories and acceptance criteria for customer accounts, shopping carts, purchase history and promotions • Refined user stories with back-end API teams and native iOS/Android mobile development teams. • Participated in user testing (Testapic), analyzed app usage and in-app feedback. • Organized beta testing phases and implemented an in-app feedback tool (Usabilla).

• Managed the Business Analysis team (3 to 4 member) : recruitment, objective setting and performance reviews • Scoped projects, recommended methodologies, estimated costs and planned delivery • Defined and continuously improved methodologies and deliverables in collaboration with other group subsidiaries • Jointly managed the French Research Tax Credit (CIR) application: assessed eligible projects, estimated qualifying expenditure, prepared technical documentation with the relevant developers and liaised with external providers (consultancy firm, independent expert, etc.) Major clients : Tag Heuer, Blédina, Compagnie des Alpes, SNCF, Suez, Sodexo, Air Liquide, Universal Music, Surcouf, Sofitel, Louis Vuitton, EDF, and others.

Redesign several EDF digital portals, including corporate, local authorities, group, recruitment, and international websites, as well as the creation of the EDF Travaux portal dedicated to energy renovation projects. ✅ Key achievements • Facilitated design and requirements workshops with business stakeholders. • Designed and specified the back-office architecture and administration functionalities. • Authored detailed functional specifications. • Delivered training sessions to end users and administrators on content management and back-office tools.

Designed a new in-store self-service kiosk ordering application, deployed across over 200 Burger King restaurants. ✅ Key achievements • Defined the product roadmap and prioritized the backlog. • Wrote detailed functional specifications and business requirements. • Planned and coordinated User Acceptance Testing (UAT). • Participated in Agile ceremonies

Created a shared e-commerce platform for Armani, Lancôme, Kiehl’s and Biotherm, integrated with existing enterprise systems. ✅ Key achievements • Facilitated functional design workshops with business stakeholders. • Led UX activities and coordinated the user experience strategy. • Assessed and analyzed feature boxes provided by the client. • Produced detailed front-end functional specifications. • Defined API specifications and conducted API testing. • Organized and coordinated User Acceptance Testing (UAT). • Performed impact assessments for requested custom features and functionalities.

Design and deliver a platform for consulting patents and extracts from the Official Bulletin of Industrial Property (BOPI). ✅ Key achievements • Facilitated functional workshops with business stakeholders. • Conducted design reviews in collaboration with UX/UI teams. • Produced detailed front-end and back-end functional specifications. • Planned and coordinated front-end User Acceptance Testing (UAT). • Defined API specifications and carried out API testing. • Delivered training sessions for key users and business representatives.

Design and deliver two Magento-based e-commerce platforms and tablet applications for in-store use. ✅ Key achievements • Facilitated business workshops and gathered stakeholder requirements. • Defined customer journeys and user experience flows. • Produced detailed functional specifications. • Coordinated and managed User Acceptance Testing (UAT) activitie

Design and launch an e-commerce platform for the online sale of luxury leather goods, including the implementation of a dedicated e-commerce warehouse and fulfillment process. ✅ Key achievements • Facilitated design and requirements workshops with business stakeholders. • Configured and customized the Magento e-commerce platform. • Produced detailed functional specifications. • Developed test plans and coordinated User Acceptance Testing (UAT)

Launch a low-cost, fully digital mobile operator (B & You) for Bouygues Telecom. ✅ Key achievements • Defined and implemented the overall testing strategy. • Automated regression testing using Selenium. • Led User Acceptance Testing (UAT), managed defect tracking and resolution processes, and supported product teams throughout the delivery lifecycle.