Arnaud PECHOUX

Definition of "CHATBOT and Automation" level of maturity for KEDGE Business School people Strategic Diagnostic, interviews and definition of BOT's Use Cases following Student Experience : Stakes, adding values and associated investments Road Map for Automation, Transformation of Job description (Coaching & trainers for Bot...), Transformation of Organisation

> Blockchain's Expertise

Transition management for CMO : « Net Promoter Score on B2B2C » project – Europ Assistance /Structuration in 5 streams : IT Project, New Business Process and proposal of value, Pilot, Roll-out, Costing & Support /Leading the IT project and relationship with Medallia : Set up IT system, Drafting Survey, Alerts and Dashboards /Go To Market, Process & Organisation /Starter Kit for Local entities : Pitch, Adding value proposal for Entities, Total cost of implementation and owning, Anticipation of objections, agreement  Keep Champions Community onboarded /Roll out definition and implementation : Enrollment of new B-Client to NPS B2B2C i.e. Onboarding /Pipeline : "make the path and keep on tracks“  Fostering “Global  Local” collaboration /Pricing strategy for B2B2C model and Follow up : Billing and rebilling mechanisms /Managing one people

Definition of a Blockchain Roadmap for a main Financial Organization / Analysis of blockchain initiatives carried out (qualification, cartography, diagnosis ...) / Strategic mapping of the entity dedicated to the Blockchain and scenarii of evolution / Drafting of the Roadmap and sign off @ COMEX / Coaching one people

Organise a tender for digitalisation of business processes - ICARE / CARDIF / BNPP /RFP back-end compilation control - 5 blocks: Work Flow / BPM - scanning and web content mgmt - Electronic Signature - Electronic Archiving - OCR /Front-end and back-end analysis in collaboration with related projects /Trade off and project portfolio definition /Coaching one people

/ Brainstorming and qualification of Chatbot Usecases / Priorization and choice for an Expérimentation / Supervision of the implementation team + Editor / Strategic and midterm planification for chatbot : mix with other chanels, internalisation of Customer's Interactions Data Base / 3 people team management

/ Challenging former Digital Roadmap (CRM software and integration choice, New Point Of Sales "Flag Ship", Chatbot, Innovation Lab implementation) and principal advisor for its consolidation / Change management framing / Supporting CIO team in CRM integration / 2 people team management

Strategic positioning of a new intermediated management tool (brokers, agents, partners, etc.) in the world of insurance Definition of all the priority projects: Target segmentation, product policy, Definition of pre-sales, sales and after sales processes, Front, Middle and Back office of the target tool, Web Content Management Implementation and deployment trajectory Elaboration of new Users' navigation path: New user experience, processes and impacts tools Implementation of the first collaborative schemes (project spaces, expert spaces..) Organization of an RFI 2.0 around the implementation of a Chatbot (benchmark of 8 publishers): Implementation of a knowledge base "Assistance Brokerage" in order to feed the conversational agent

- Roll Out the 360° Customer Vision through several Front-ends and devices - Towards a multi-channel Portal for X-users (sales men, agents, post-sales, claims, agents, postman, private and public parterships...) - Design new customer experiences - imagine the new "Flag ship" point of sale of La Poste (Infra-red monitoring cam for studing customers path, push up discounts and business informations by Rfid's Robot, Wifi authentification of customers...) - Mid term strategic planification - Design the Relational Marketing policy of Business customer : Datalake uses and machine learnig

Program portfolio management "Convergence and Development" for the Retail Direction of La Poste (french public mail operator) Design the new Digital Customer Relationship Management of La Poste for Professional segment : Providing a new center of knowledge of professional behaviors and design dedicated front-ends for each interactions between end client and Agents of La Poste - Coordination of 3 main stakeholders of La Poste : "Retail Direction", "Mail & Parcels Direction", "Digital Direction" > Providing of strategic informations on new devices (Face to face point of sale tools, mobile, tablet, automaton terminal, web self care, phone sale force tools...) > Extention on Individuel segment Aligning the Commercial Information System subject to the Strategic plan of La Poste : Business Process design for end client, > Designing new added services to promote offers and enhance business income, > Transformation of Work situations > Project review that help IS transformation to stick to Business matters Design common sales practices within a market zone/place in order to fostering optimal business coverage from heterogeneous horizon work forces : "open client portfolio policy" - Portfolio segmentation for market zone - Provide best practices through communication kits for each commercial campaign in order to incite optimal allocation of local ressources - Align tools that suport these commercial campaigns and follow up efficiency (continuous enhancement) Initialisation and framing of multiple projects and follow up work teams (Build and Run phase)

Design the brand new Entreprise Content Management of La Française des Jeux > Frame the assignment and design target organization of information > Accountable of integrity and quality of new system > Structuration of the center of demand > Content life cycle > Evolution of HR positions due to collaborative uses > Design the new digital work places and fostering plan for new incomers > Provision of disconnect plan of legacy content systems > Change management and roll out plan > Solution based on Share Point 13

Design the roll out of the new social & collaborative intranet within Total subsidiary’s Gas & Power > Frame of the assignment and follow up team delivery > Change management and framing thematic work shops around strategic topics : User’s experience during cut-off period, forecast editorial and hierarchic current organization toward future system, proposal new HR positions for promotion of cross team collaborative work > Construction of collaborative tutorial videos to get end-user feed backs; automation of considering new proposals into project portfolio > Solution based on Share Point 13

Opportunity assessment for launching a social network within a County Council: when social disruption reconsiders current inner communication platform - principal advisor of the assignment for a main actor of french public sector (Département Loire Atlantique) > Setting strategic targets of social network implementation > Align social business cases and IT initiatives : impact analysis on current uses and down to IS layers > Benchmark of the in-house tools to provide social network services (Alfresco, Liferay, Jalios), but also potential new entrants (pure players,..) > ROI and TCO analysis : strategic planification

> Principal Content strategist; Re casting Total's Intranet : "Working At Total" - WAT > Drive WAT Core Solution : Go Between Head of Business / Executives Services and MS Sharepoint 2013 Team > Head of deployment device from Total's Intranet within subsidiaries (Upstream, Trading & shipping, Marketing and Services, RC) - Ensure alignment with regional business specificities > Industrialisation of deployment device : Promote WAT intranet solution and sustain Compliance with Microsoft solution and service delivered > Change Management for moving forward collaborative practice

> Projection of Customer Relationship Management state of art principles, down to IS structure of MACIF > Road Map for implementation of prioritized principles

Framing the MMA 2.0 program : Transformation MMA up to digital enterprise : its central collaborators, points of sale, and partners - Preparation of thematic workshops (Virtual Office, Collaborative Services, Rolling Content Audit) : set / frame the objectives of the workshops - Conduct and animation workshops (3-10 people): presentation of objectives, facilitating discussions, reformulation, summary of key ideas and conclusions, setting targets for future sessions - Challenge ideas strengths, intake Experiences feed backs - Devlop highly collaborative work environment for better productivity, better decision-making and a better-engaged workforce (POS) - Develop full folder of requirements for selection of the first projects to be undertaken in AGILE methodology

MMA – Designing the new Insurance Claims Center, from strategic drivers to business process and organization > Drafting the targeted Claims Center architecture close to Executive people and against global transformation plan > Control of workshops and brainstorming sessions to design future way of operate claims across business domain (Auto, Fleet, Life, RV, Fleet, reinsurance, …) > Leading the definition of Business Requirement in order to choose an out-of-the-box solution

Tarkett – Designing and Framing Intranet Strategy of a worldwide company with a solid industrial positioning around the globe > Drafting the Corporate Intranet Strategy according multi-cultural requirements: Content Strategy, Short and Long Term Positioning, and Change Management principles > Gathering all project’s stakeholders during seminars and work shops, using Collective Intelligence Tools > Follow-up the project up to Functional requirement delivery.

La Française des Jeux – Bid Manager for Export Division (Pole Stratégie et Transformation) : Won Tender > Leading International Tender Response and Coordination of LFDJ’s subsidiaries (LVS, LotSys,…) for : - the delivery of an interactive betting system and a website, its installation, maintenance, future development and provision of auxiliary services - and for providing an expansion of the main solution, so that the system is converted to a comprehensive betting system, for retail stations and Internet alike. > Industrial Organization of Export Activity

CNCE Group (Caisse Nationale des Caisses d’Epargne) (French third largest financial institution), Ecureuil Gestion (Banking) -Assisting the Development Department – 18 months - Under the processing of an important product maturity (Fund end of life) involved for 1 year in the construction of the device "Recycling Guaranteed Fund 2007" to support the ²²network of agencies - Construction of the mix marketing/commercial/communication/tools - Control of workshops, brainstorming sessions and opportunity study - Leading change and deployment in the network of the whole device, using collaborative tool - Supervision of 30 people and direct management of 10 people

Conseil Général du Loiret (French local regions) Assisting Communication and IT Departments Xnet Strategy for new e-services‘ supply: improve customers felt value and internal collaborative process

MINEFI (French Ministry of Finance) – assisting the intranet manager of Minefi - Drafting the Business Requirements for a brand new integrator intranet platform : aggregation of more than 100 intranets and web sites - Wizard Intranet responsible for the project management - Animation workshops for drafting requirements and setting the strategic framework intranet Minéfi - Kit choice solution for content management tool - Framing and methodological assistance in collaboration with the integrator

La Française des Jeux (French national lottery) – Supporting “Marketing and Development” Department > End-to-end project manager for evolution of 3 sports lottery : Cote&Match, single bet et Loto Foot- flash intégral + Promo croisée - Coordinating the deployment of a the new product for Marketing & Development Department - Drawing business requirements - Design and drafting rigorous, overall testing plan - Delivery of transition document containing Shared Services contents and key contacts list - Accountable of testing plan execution - In charge for operating the system in production (Sign Off) + Change management

La Française des Jeux (French national lottery) – Supporting “Drawing and promulgation” department > Quality Audit ISO 9001: 2000 for all drawing process - Analysis and recasting of the drawing process - Establishment of new and consistent organisational structures according to security requirements - Diagnosis and proposition of areas for improvement, based on organisational solutions - Supervision of an 20 people and management of 2 people team > Setting up a communication protocol towards third party players - Diagnosis shared with the audiovisual production direction (Française d'Image), the Administrative and Finance Department and Security Department - Definition of target process: deepening relations Audiovisual Production/Technical Drawing & promulgation/Security Department - Definition of action plans : Implementation

- FRENCH INSURANCE GROUP - PRÉVOIR : Assistance on the deployment of a new insurance sales data warehouse for a French life insurer. - BANQUE DE FRANCE : Project « SAFIR » (Global Statistic, flows and investment analysis), Responsibility for the production of specifications, design, implementation of solutions, project management and support. - AGF ALLIANZ PFA, DATA WAREHOUSE “Incendie Accident et Risque Divers“ : Provision of a migration plan for AGF-ALLIANZ-PFA DATA WAREHOUSE to SAS V8.2 version - RESEARCH DIRECTION OF ‘GAZ DE FRANCE’ (GDF) : Study of inference between petrol brent price in several mondial market places - AGF ALLIANZ PFA, DATA WAREHOUSE ’IART’ : Provision of a migration plan for AGF-ALLIANZ-PFA DATA WAREHOUSE on EURO side. - ANPE : Technology Benchmarking – Umanis and SAS Institute joint venture. - FRENCH MONETRY EXANGE CENTRE ‘GIE CARTES BANCAIRES’ : Integral fusion of two information services: general data warehouse (source) into fraud task force (target)

Prévoir Vie (Group Provident, life insurance) – Marketing and customer rlationship department assistance Assisting the project structuring (worksite, subdivision, scoreboard, risk management, quality), identification of issues and development goals. Monitoring and assisting marketing structure on the realisation of datamart "Customer" Market Analysis - Animation of users’ workshops (20 users), Brainstorming, analysis and deduction of users’ requirements - Supervision of 25 people and direct management of 3 people