Arnaud Turmes

As the Program and Product Advisor AI at the Federal Pensions Service (SFPD), my mission is to lead and implement innovative AI-driven solutions that enhance efficiency, improve knowledge sharing, and deliver value to both employees and citizens. What I Do: 🔹 Strategic Vision: Define and drive the roadmap for integrating AI into key organizational processes. 🔹 AI Project Leadership: Oversee initiatives like chatbot development for citizen services and AI-powered tools for internal knowledge management (KMNET). 🔹 Collaboration & Innovation: Facilitate partnerships between experts, stakeholders, and teams to explore and implement AI solutions tailored to our needs. 🔹 User-Centric Solutions: Focus on tools that simplify and optimize daily operations, such as training enhancements and personalized assistance for employees. Why It Matters: By leveraging AI responsibly and strategically, I aim to: ✔️ Streamline internal processes. ✔️ Empower employees with intuitive tools. ✔️ Improve the experience for citizens relying on our services.

As Product Owner, I focused on improving the E-commerce Customer Journey, ensuring a seamless experience for users while driving innovation and efficiency. What I Did: 🔹 Product Vision and Strategy: Defined the roadmap to align with business and user needs. 🔹 Requirement Management: Gathered, prioritized, and maintained a clear product backlog. 🔹 User-Centric Approach: Conducted user research and incorporated feedback to enhance features. 🔹 Sprint Participation: Defined acceptance criteria, planned sprints, and ensured successful delivery. 🔹 Performance Monitoring: Tracked metrics and analytics to identify areas for continuous improvement. 🔹 Collaboration: Worked with cross-functional teams to manage scope and priorities effectively. 🔹 Targeted Ads Launch: Launched targeted advertising campaigns within the app to boost user engagement and drive e-commerce sales. 🔹 AI Integration: Introduced Artificial Intelligence into the app to personalize the user experience, improving engagement and satisfaction. Why It Matters: Through innovation, AI integration, and a user-focused approach, I contributed to making the MY ORANGE app a key driver of customer satisfaction, e-commerce growth, and personalization.

As Product Owner, I led efforts to enhance the E-commerce Customer Journey, ensuring an engaging and intuitive user experience. What I Did: 🔹 Strategic Planning: Developed a clear product vision and long-term strategy. 🔹 Requirement Gathering: Managed and prioritized user and business needs in the product backlog. 🔹 User Research: Leveraged user feedback to refine and optimize app features. 🔹 Sprint Delivery: Defined acceptance criteria and facilitated sprint planning for successful implementation. 🔹 Data-Driven Decisions: Monitored performance metrics to identify areas for improvement. 🔹 Team Collaboration: Worked with stakeholders to ensure project alignment and timely delivery. 🔹 Targeted Ads Launch: Implemented targeted ads within the app to enhance user experience and drive conversions. 🔹 AI Integration: Integrated AI-driven features to optimize user interactions, enhance personalization, and boost customer engagement. Why It Matters: By integrating AI and focusing on user-centric solutions, I helped make myVOO an intuitive, engaging, and valuable tool for both customers and the business.

As a Business Management Specialist at Axepta BNP Paribas, I was responsible for designing and optimizing internal processes to ensure efficient operations and seamless integrations, specifically focusing on the INGENICO integration. What I Did: 🔹 Process Design: Developed and mapped the integration processes for INGENICO to streamline operations. 🔹 Internal Process Analysis: Conducted thorough analysis of internal processes to identify areas of improvement and eliminate inefficiencies. 🔹 Risk Mitigation: Implemented strategies to identify and mitigate risks associated with process changes. 🔹 Policy and Procedure Drafting: Created comprehensive documentation for end users, including policies and procedures to ensure consistency and compliance. Why It Matters: Through process optimization and risk mitigation, I contributed to ensuring smooth integrations and enhanced operational efficiency, leading to better service delivery and reduced operational risks.

As a Project and Process Manager at NATO, I was responsible for designing and optimizing key processes, including the Demand Management Process, and ensuring successful project execution across internal and external initiatives. What I Did: 🔹 Demand Management Process Design: Developed a streamlined process for managing project demands to improve workflow efficiency. 🔹 Roadmap Strategy Definition: Defined and implemented strategic roadmaps for both internal and external projects to align with organizational goals. 🔹 Process Analysis & Improvement: Analyzed existing processes and provided solutions to optimize workflows and boost productivity. 🔹 Project Management: Managed planning, budgeting, and coordination of projects, ensuring timely delivery and resource allocation. Why It Matters: By designing effective processes and managing projects efficiently, I helped NATO improve its operations, drive project success, and align efforts with broader organizational objectives.

As Business Analyst & Project Manager at UCB, I led the creation of the Center of Excellence within the procurement department, focusing on developing technology solutions and driving process improvements. What I Did: 🔹 Technology Development: Led the implementation of e-sourcing, reporting tools, dashboards, and Supplier Relationship Management (SRM) systems to enhance procurement operations. 🔹 Competitive Intelligence: Provided insights and analysis to support strategic decision-making and improve competitive positioning. 🔹 Performance Management: Managed performance tracking and reporting, ensuring continuous improvement and alignment with business objectives. 🔹 Process Improvement: Identified areas for process optimization, driving efficiencies across procurement workflows. 🔹 Capability Enablement: Enabled the team with the skills, tools, and knowledge to excel in their roles. 🔹 Supplier Relationship & Risk Management: Strengthened supplier relationships and mitigated risks to ensure smooth procurement operations. 🔹 Working Capital Improvement: Implemented strategies to improve working capital, optimizing resource allocation and financial performance. Why It Matters: By creating a Center of Excellence and driving technology, process, and performance improvements, I helped UCB streamline its procurement operations, enhance supplier relationships, and achieve greater efficiency.

As Business Intelligence Analyst and International Project Manager at Costa Crociere, I was responsible for managing and optimizing various international projects, focusing on business intelligence, data analysis, and sales optimization across multiple distribution channels. What I Did: 🔹 Project Planning & Roadmaps: Developed project plans and strategic roadmaps to align with organizational goals and ensure timely delivery of business initiatives. 🔹 User Stories & Sprint Planning: Reviewed user stories and participated in sprint planning sessions to ensure that project deliverables were met efficiently. 🔹 Data Dashboard Creation: Designed and implemented data dashboards to provide real-time business insights and forecast trends, helping stakeholders make data-driven decisions. 🔹 IT Project & Data Coordination: Coordinated IT and data-related projects, ensuring smooth integration and alignment across departments. 🔹 Budget Management: Managed project budgets, ensuring optimal allocation of resources while maintaining cost-efficiency. 🔹 Sales Optimization: Led initiatives to optimize sales across various distribution channels, driving growth and improving customer engagement. 🔹 Market Potential Evaluation: Conducted thorough analysis to assess market potential and identify new business opportunities. 🔹 Communication & Sales Activities Coordination: Coordinated communication and sales strategies to support business growth and improve market positioning. Why It Matters: Through my work in business intelligence and project management, I helped Costa Crociere optimize sales, improve decision-making through data, and successfully drive international business initiatives.

- Management of the Data Strategy in Belgium. - Implementation of Agile methodology & coaching. - Strategic recommendation based on Data analysis. - Solutions Conception, Prototyping and Testing. - ICOMED syndicated study (Primary market Research). - Responsible for proofreading questionnaires in English, French and Dutch. - Analyzing previous questionnaires in order to optimize the content. - Updating product lists as well as processing input from customer