Arsène Merleau

First point of contact for a Layer 1 blockchain and its EVM Layer 2, helping developers ship and users get unblocked. 100+ cases resolved / month · CSAT > 95% · 50k community managed – Diagnose and resolve technical issues for Tezos and Etherlink developers and end-users, with a 95%+ satisfaction rate – Provide dedicated support during Apple Farm, an incentive program that distributed $6M to participants in 6 months – Onboard developers during ETHGlobal's Unite DeFi hackathon – Produce bi-weekly reports on ticket volume and trends, feeding product improvements based on user feedback – Triage and prioritize support across Discord, Telegram, and Zendesk while staying within SLAs

Brought in to launch three tech products at France's largest music rights organization, from first market study to revenue. 3 products launched · 35% YoY growth · €1M+ ARR – Co-own a business unit end-to-end: market research, product strategy, go-to-market, and partnerships for three tech products (MusicStart, Anote Music, ReSol), with full P&L accountability – Grow the user base and revenue across all three products through multi-channel campaigns (email, social, agency partnerships) and continuous iteration based on user feedback – Coordinate cross-functional teams and negotiate partnerships with tech companies and startups to ship faster

Built a DeFi community project from scratch, zero to 9k members, with a fully remote team across multiple time zones. 3k Discord members · 6k+ Twitter followers · $50k revenue generated – Define and execute the roadmap that grew the community from 0 to 9k+ across Discord and Twitter in under 10 months – Recruit and coordinate a 15-person remote team: writers, influencers, content creators, partnership managers – Write and submit grant proposals to blockchain foundations, securing key funding milestones – Design playbooks for community engagement and content strategy, and close partnerships with 10+ DAOs and Web3 projects