Arshard Mohammed
Customer Support Specialist | CRM & E-commerce
Salary / Daily rate
Kurunegala, Sri Lanka
Freelance
Skills
Languages
About me
Intro
Customer Support Specialist with 4+ years experience in CRM, e-commerce, and technical support across multiple industries. Expertise in order processing, refunds, KPI development, and multilingual customer service with proven results in enhancing customer satisfaction. Ready to streamline your support operations and boost client retention.
Work experience
Customer Support Specialist
MAF
Aug 2024 - Present
2 years 3 months
Remote, OR 97458, USA
Customer Service Agent
Enliven Designers
Feb 2024 - Aug 2024
7 months
Sri Lanka · Remote
Working as a Customer Service Agent, efficiently handling back-end functions such as order processing, refunds, and returns. Collaborated with team members to enhance customer support and engaged with customers on social media platforms while ensuring adherence to quality standards. Recorded work hours accurately and assisted in data analysis for continuous improvement.
Customer Relationship Executive
Bigg Venture Capital
Aug 2021 - Dec 2023
2 years 5 months
Sri Lanka · On-site
Joined as Customer Relationship Executive at Bigg Venture Capital, efficiently managed client inquiries, developed KPIs, and utilized CRM software to optimize operations and enhance customer satisfaction.
Barista
Lion brand coffee
Apr 2021 - Jul 2021
4 months
Kandy, Sri Lanka
Customer Service Agent
ITCS Group
Jan 2021 - May 2021
5 months
Kandy, Sri Lanka
Joined as a Customer Service Agent catering the service for a telecommunication service provider handling their customer calls in multiple languages to provide the best customer solutions.
Customer Service Representative
A1 Tryre Services
Dec 2019 - Oct 2020
11 months
Kurunegala, Sri Lanka
Worked as a Front Office Cashier mainly dealing with cash, transactions, checking receipts to maintain accurate financial records.
Education
Institute of Chartered Shipbrokers
Chartered Ship Brokering
2023 - 2024
1 year 5 months
Colombo Bartender and Barista School
Associate of Arts - AA
2022 - 2022
11 months
Pearson College London
Pearson BTEC HND in Computing (General)
2020 - 2022
2 years 2 months
Pembroke Academy
Associate's degree
2019 - 2020
1 year 1 month
Madina Central College, Madawala, Kandy
Bachelor of Commerce - BCom
2017 - 2019
2 years 10 months