Arvind Thambusamy

Led customer onboarding and adoption of AI-powered cloud services on AWS, driving secure machine learning and data analytics deployments. Advised clients on cloud optimization and cybersecurity, improving cost efficiency while ensuring compliance with industry standards. Collaborated cross-functionally to resolve technical issues in AI and cloud security, increasing customer satisfaction and retention. Aligned AWS AI cloud capabilities with client business goals, resulting in measurable growth and enhanced security posture.

Roles and Responsibilities: Planning & Implementation Engineer Expertise in Avaya Unified Communication solutions like Avaya Aura Communication Manager. Providing technical support for different services deployed ITIL framework with Service Now & Jira Coached executives in leading strategic change following the firm's IPO and downsizing. Enabled teams to implement goals within 60days. Developed KPI measures with client satisfaction. Delivered final process specific training for 40+ new avaya users

Leading provider of BPO Service Client’s handled: Nokia, Ladbrokes, AIG Insurance, Mc Donald and Air Asia Lead for NOC and operation. In charge of metrics and monitoring reports used to measure production activities and performance Primary corporate coordinator during initial Incident Response and Disaster Recovery operations Provides detailed compliance reports on leased assets by portfolio per agreement specifications Manage monitoring environments by maintaining correct thresholds, implement and new checks and procedures to improve production systems visibility and stability Identify and eliminate recurring incidents by identifying the root cause of incidents and implement necessary adjustments/changes