Ashique Abbas Sayyed

Restructured the support organization for EUC services in Asia Pacific to provide more agile and robust support to meet the fast-changing business landscape. • Continuous faceoff with business stakeholders and partnered with business to ensure new requirements are captured and delivery of services meet business needs. • Provide first-line support for Microsoft Intune-related queries and issues, including device enrollment, configuration, and compliance. • Troubleshoot Intune-related problems on various devices such as laptops/ desktops with Windows, iOS, and Android services. • Assist end-users with Intune-related tasks, such as application deployment as Win32, Microsoft Store/Google Play managed/App Store managed apps, policy enforcement, and remote wipe. • Designed and configured the design for the device onboarding for Windows using Windows Autopilot and development profile configuration using Company portal. • Monitor Intune console for compliance violations and take appropriate actions to remediate issues. • Collaborate with other IT teams to resolve escalated Intune-related incidents and problems. • Develop and maintain documentation, knowledge base articles, and training materials for Intune support. • Advocated and coordinated the successful implementation of global cloud identity platform (IDP) on Microsoft Azure Active Directory, delivering enhanced capabilities to support business application cloud shift. • Established Technology and Architecture Review Management Process for global standards review and compliance process for global IT Infrastructure architecture management. Transformed and transitioned multiple regional architecture review processes into a single common global governance model. • Fostered the people transformation program through the graduate trainee program. Oversaw the development of the program structure and running of program.

· ITMS ticket management to make sure no breach in SLA (Service Level Agreements) commitment and technical infrastructure service deliver assurance to the client. · Managing Service Improvement Plan for the infra to identify and improvise the environment for Cloud service like Azure IaaS (Infrastructure as a service), PaaS (Platform as a service) and Office 365 · Helping organization to strengthen the security posture by enhancing security related controls and identifying the risk and gap with a remediation and mitigation plan · Azure resource cost management and analysis using Power BI for stakeholder's review based on environment and department tags · Managing and tracking SIP & BAU tasks using Agile methodology in Jira & Confluence and provide a quick glance view for team member's individual task using Jira dashboard and advance roadmap

Responsible for Design, Onboarding, Development and support of Multiple Office 365 workloads that will be used by Standard Chartered Bank staff across the world Deploy the roadmap and service delivery for the full suite of all tools and application within Office 365 landscape. Drive user adoption and advancement of cloud services using Office 365, promoting user adoption, developing and implementing governance plan, implementing compliance, enforcing ownership with stakeholders, Collaborating with developer and testing teams. Receiving the advanced features and participation in data management and migration project across the project. Tracking project status and updating on tools like Confluence and JIRA. Discuss change management and incidents reports with respective stakeholders.

Technologies SharePoint and OneDrive for Business, Microsoft Azure, Exchange Migration, AAD connect, Office 365, Exchange 2010, Exchange 2013 ✓ work as an Office 365 admin for a Enterprise tenant having more than 80000 users. ✓ To provide L3 support for all Office 365 workloads including but not limited to SharePoint Online, OneDrive for Business, MS Teams, Exchange Online, etc. ✓ To schedule rollout of new Office 365 features across tenant. ✓ To raise incidents on ServiceNow Portal for service interruptions in Office 365. ✓ To create new users and groups in AD and sync them to Office 365. ✓ To generate reports to gauge usage of various services of Office 365. ✓ To audit SharePoint, Exchange, etc. using Audit log reports in Office 365. ✓ To setup DLP, Retention, Label policies using Securities and Compliance Center. ✓ To manage SharePoint and OneDrive storage requirements. ✓ To migrate data from On-premise SharePoint to SharePoint Online using third party tools

• Installing and Configuring Hyper V server • Upgrading Esxi 5.5 to 6.0 • Installation and configuring Vcenter 6.0 on windows 2008R2 • Creating and managing Virtual machines on esxi server • Creating and adding datastore in Esxi server • Installing workstations, servers, and handling server administration, network services and peripherals. • Upgrading software/ IT systems and leading the successful migration and configuration of network client workstations, manage Local and Domain wide groups.

• Operating system installation (win xp,7) and servers such as 2003 & 2008 • Installation and Updating of Symantec Endpoint Protection V12.1 • Responsible for investigation, diagnosis, resolution and recovery for hardware/software problems. • Managed service requests like software installations, new computer setups, upgrades, etc. • Supported the following technologies: Microsoft Office 2007 products – Outlook, Internet Explorer, Windows XP, desktops, laptops, printers, basic LAN/WAN connectivity and others as assigned • Remote administration through Windows Net meeting, VNC, Team viewer etc. • Providing daily down calls report to the site manager at the end of the day.