Asif Ali

• Extracted, cleaned, and integrated large-scale logistics datasets using SQL and Excel to ensure data accuracy and reporting consistency. • Developed dynamic Power BI dashboards to visualize delivery KPIs, including order volumes, revenue trends, and delivery success rates across cities. • Conducted in-depth analysis to identify patterns in canceled vs. completed deliveries, driver performance, and cost per shipment. • Collaborated with operations and business teams to address service bottlenecks, leading to measurable improvements in delivery timeliness and logistics efficiency. • Delivered actionable insights and visual reports to cross-functional stakeholders, driving strategic decisions and continuous performance optimization.

• Contributed to the analytics team focused on tracking the Customer Happiness Index (CHI), driven by metrics such as customer retention, service quality, and complaint resolution. • Collected and organized CHI-related and operational data from senior analysts and managers, ensuring timely and accurate analysis inputs. • Cleaned and queried large telecom datasets using Excel and SQL to prepare for reporting and performance analysis. • Designed Power BI dashboards visualizing customer satisfaction, service quality, and network KPIs across 10+ zones. • Supported ad-hoc and recurring analysis to monitor CHI trends and pinpoint areas for operational improvement. • Assisted in creating weekly reports for senior management to enhance decision-making and cross-team communication. • Played a key role in automating manual reporting processes by transitioning to real-time dashboards, improving data accessibility for internal teams.

• Collected and analyzed telecom datasets under senior analysts' guidance, enhancing data-driven decision-making. • Executed data cleaning and querying using Excel and SQL, preparing raw data for insightful KPI trend analysis. • Developed and tested Power BI dashboards to visualize service availability and network performance metrics.