Assia Ruysschaert

Quality Assurance & Data Analysis: Performed systematic data extraction and analysis from digital documentation systems to identify trends in process deviations. Training Booster Role: Actively contribute to employee development by supporting and facilitating training sessions on compliance, quality, and process improvement topics

• Led a 6 month structured research on the emergency plane process with key stakeholders across Air France's airline plane maintenance and operational teams. • Mapped friction points in aeronautical maintenance processes to identify strategic improvement opportunities • Facilitated cross-functional co-creation workshops to bridge existing systems with future state solutions • Delivered a high level process mapping card for the airlines to support strategic alignment and decision making

• Led comprehensive UX strategy and digital transformation for FIA-FOD Financiën (Belgian Government) including qualitative research interviews, core content development, information architecture planning, visual concept creation, and usability user experience testing. • Facilitating workshops FOD Finance and overseeing the implementation of new digital systems to modernize government services • Conducted heuristic evaluation for BOSA (Belgian Government) E-learning platform, establishing UX design methodologies with a focus on inclusivity and accessibility standards

UX Researcher for Pickx Proximus TV and Proximus application products

• Service Design research initiative to integrate architects into Materialenbank Leuven’s circular economy ecosystem, addressing systemic gaps in material reuse for sustainable construction. • Mapped the architect’s service journey, identifying critical touchpoints and pain points • Co-designed a proof of concept for a digital-physical service platform • Ecosystem Partnerships: Proposed collaborations with universities (KU Leuven) and local government to standardize circular material certifications. • Delivered a service blueprint and roadmap for scaling, emphasizing iterative testing and cross-sector alignment (designers, engineers, policymakers).

Management of the communication team composed of six people • Creation of the digital campaign communication strategy • Content planning across multiple channels • Conducting interviews: taking interviews, supervising recordings of video clips and coordination of the audio visual teams • Management of external creative teams, graphic designers and audio visuals

• Cibler les besoins des clients afin de répondre aux attentes • Etablir un briefing de production des partenaires ( location studio, air make up artist, assistants ) • Réalisation de photo reportage corporate et documentaire Postprod Moodboard Stylisme Photo

• Creation of digital content for the client LaHalle Identification of the different actors needed (make-up artist, scenography, film etc.) • Collaboration with graphic designers and creative directors in the development of advertising campaigns
 • Design and production of the editorial line for shootings intended for social networks and other advertising media