Atieno Debra
Customer service rep/Customer support
Salary / Daily rate
Nairobi, Kenya
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
I am an experienced Customer Support Agent with 5+ years serving clients in Kenya, the US, and UK via chat, email, and phone. Skilled in handling inquiries, resolving issues, and using tools like Zendesk and Freshdesk. Known for clear communication, empathy, and delivering quality service under pressure.
Work experience
Kgill+ Media (Kgill Media Co.)
Jan 2025 - Present
1 year 10 months
Nairobi, Kenya
Project Lead
Jan 2025 - Present
1 year 10 months
Nairobi, Kenya
Skills: Project Coordination · Project Management · Assistant Directing · Project Planning
Assistant Director
Mar 2025 - Mar 2025
1 month
Nairobi, Kenya
Scriptwriter Assistant Director
Customer Service Representative
DCS Communication Center
Sep 2024 - May 2025
9 months
Nairobi, Kenya
Assisted customers in making purchases and provided information on product availability. Acted as a primary contact for customer inquiries, enhancing communication and customer satisfaction.
Customer Service Representative
CCI Kenya
Aug 2023 - Oct 2024
1 year 3 months
Nairobi County, Kenya · On-site
Addressed customer inquiries and resolved issues via phone, email, and chat. Documented customer interactions, ensuring accurate record-keeping and data management.
Call Center Agent
Senti Capital Limited
Apr 2023 - Jul 2023
4 months
Nairobi County, Kenya · On-site
Handled customer complaints and provided solutions, demonstrating strong problem-solving and communication skills. Assisted with sales transactions and maintained accurate records of client interactions
Customer Service Representative
Direct Kash
Mar 2022 - Aug 2022
6 months
Kenya · On-site
Managed customer service interactions and maintained detailed records, showcasing data management skills. Resolved transaction issues and answered product-related inquiries effectively.
Customer Service Representative
Mcent Technologies
Nov 2021 - Mar 2022
5 months
Remote, OR 97458, USA
Provided guidance and assistance to customers, demonstrating strong client onboarding and communication skills. Handled escalations and ensured quality service.
Education
ALX VENTURES
AI career essentials
2024 - 2024
5 months
KCA University
Diploma of Education
2018 - 2022
4 years 8 months