Aude Coruzzi
Senior Customer Success Manager
3 recommendations
Salary / Daily rate
3 people recommend
Paris, France
Freelance
Remote only
Skills
Languages
About me
Intro
Senior Customer Success Manager with 4+ years experience at leading companies including Darktrace and Houzz. Proven expertise in client retention, commercial strategy, and digital marketing across luxury brands. I help businesses optimize customer relationships and drive growth through strategic success management and data-driven insights.
Work experience
Darktrace
Jan 2023 - Present
3 years 10 months
Paris, France
Senior Customer Success Manager
Jan 2025 - Present
1 year 10 months
Paris, France
Customer Success Manager at Darktrace
Jan 2023 - Jan 2025
2 years 1 month
Paris, France
Darktrace‘s mission is to free the world from cyber disruption. Its AI technology is relied on by over 7,700 customers worldwide to prevent, detect, and respond to cyber attacks. Headquartered in Cambridge, UK, the company has over 2,300 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s “Most Influentials Companies” for 2021.
Sales Development Representative
Houzz
Sep 2021 - Dec 2022
1 year 4 months
Greater London, England, United Kingdom
Assistant Manager Marketing Communications
Hôtel Lutetia - The Set Hotels
Jan 2020 - Jun 2020
6 months
Paris, France
Marketing Communications Assistant
Longchamp
May 2019 - Aug 2019
4 months
Paris, France
Worked with the communications and marketing branch of the luxurious brand Longchamp. Assisted the team with various tasks: marketing plan, blogging, social media, advertising new collection.
Assistant Advertising Manager
Gloryparis
May 2018 - Aug 2018
4 months
7620 Paris, Denmark
Assistant Chief of Project - Presenting innovative advertising propositions to French and English-speaking clients ; in charge of organising events for commercial presentations and writing press releases.
Event Management Intern
Hearst UK
May 2017 - Aug 2017
4 months
London, UK
Worked as part of the Events team in executive tasks: Supervising events and communicating with potential sponsors ; meeting with venue owners for private/public events organised by Esquire, Cosmopolitan, Harper's Bazaar, Red.
Education
IE Business School
Master's degree
2020 - 2021
1 year 1 month
Universidad Pontificia Comillas
International Relations and Communications
2019 - 2019
1 month
McGill University
Bachelor of Arts (B.A.) in International Development Economics
2016 - 2019
3 years 1 month
Licenses & certifications
DELE B2
Issued: –
YCT (Chinese proficiency test)
Issued: –
IGCSE English Literature and English Language
Issued: –
Darktrace Threat Visualizer Essentials
Issued: Sep 2023
THE MEDDPICC MASTERCLASS
Issued: Jul 2023