Aurelie Iniongo-Eloko

Worked closely with the Creative Director to coordinate day-to-day business operations, manage client relationships and support creative projects from initial enquiry through to delivery and invoicing. • Client Relationship & Project Coordination: Acted as the main point of contact between clients and the Creative Director, managing enquiries, project updates, deadlines and follow-ups to keep work progressing smoothly. • Client Communication: Managed communications through email and Slack, using email for detailed briefs and formal correspondence, and Slack for urgent requests, quick clarifications, file sharing and ongoing project updates. • Project Information Management: Introduced Notion to organise client briefs, project schedules, documents and progress updates, giving the Creative Director and clients better visibility of outstanding actions and project delivery. • Workflow Automation: Set up automated notifications using Zapier and Slack to track incoming client communications, invoices and document requests, reducing repetitive checks and manual follow-ups. • AI-Assisted Reporting: Used Google AI Studio, Gemini and NotebookLM to organise information from client meetings, summarise discussions and turn project requirements into structured meeting reports and presentation materials. • Meeting Documentation: Used Fireflies.ai to capture meeting discussions and identify key information, helping turn conversations into clear notes and follow-up actions. • Calendar & Scheduling: Managed the Creative Director's calendar and coordinated client meetings using Google Calendar, Notion and Gemini, keeping schedules, priorities and project commitments organised. • Billing & Payment Follow-Up: Managed invoice tracking, expense records and payment follow-ups using QuickBooks and Excel. Liaised with accounts payable contacts and senior stakeholders to resolve outstanding payments. • International Project Logistics: Coordinated photography projects across multiple countries, including schedules, travel arrangements, visas, suppliers and pre-production requirements.

Supported Research Degree operations, maintaining accurate records and coordinating administrative processes across academic departments. • Maintained and updated over 300 student records using SITS, ensuring information remained accurate and accessible. • Used Salesforce to manage enquiries, track outstanding requests and coordinate follow-up actions. • Reviewed documentation and supported application and assessment processes. • Worked with academic teams and internal departments to resolve queries and keep processes moving. • Organised documentation and maintained records using SharePoint and institutional systems.

Supported International Admissions and Compliance operations, ensuring applications and documentation were processed accurately and in line with regulatory requirements. • Reviewed approximately 120 applications per week, checking supporting documents and identifying missing or inconsistent information. • Maintained applicant records and supported accurate data management. • Liaised with applicants and internal teams to resolve documentation issues. • Supported UKVI, right-to-study and GDPR requirements through careful checks and record-keeping. • Helped improve the consistency of application reviews through structured processes

• Supported admissions, registry and administrative teams with records management, application processing and operational coordination. • Managed enquiries, reviewed documents and worked with internal stakeholders to resolve outstanding cases. • Maintained accurate information across institutional databases and supported compliance requirements.