Aurelien H.

- Deliver pre-sales, post-sales, consulting and training services around ALM solutions Polarion) - Support customers in implementing end-to-end Application Lifecycle Management processes (requirements, risks, testing, defects, project management) - Act as a trusted advisor to align ALM solutions with DevOps and Agile environments - Lead workshops, product demonstrations, and customer onboarding sessions - Contribute to improving software quality, traceability, and compliance across projects

- Supported pre-sales activities by designing and demonstrating cybersecurity solutions - Implemented and configured privileged access management solutions (Wallix Bastion) - Conducted security assessments, including vulnerability analysis and penetration testing - Provided recommendations to strengthen security posture and access control policies

- Designed and delivered observability and cybersecurity solutions tailored to customer needs - Lead service delivery for key accounts, ensuring SLA compliance and high service quality - Coordinated cross-functional teams (projects & operations) to ensure service continuity - Implemented monitoring strategies to improve system reliability and performance - Managed operational dashboards, KPIs, and reporting for stakeholders - Facilitated steering committees and acted as the main point of contact for clients - Contributed to capacity planning and predictive IT strategies

- Designed and deployed Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) solutions - Conducted performance testing using tools such as JMeter, Neoload, and LoadRunner - Helped clients identify bottlenecks and optimize application performance - Contributed to pre-sales activities and solution proposals

- Lead pre-sales activities for enterprise observability and APM solutions across Europe - Conducted technical workshops, demos, and Proof of Concept (PoC) engagements - Helped customers identify performance issues and improve application reliability - Collaborated with sales and marketing teams to drive solution adoption - Provided technical support to European teams (multi-country coordination) - Collected customer feedback to influence product improvements - Delivered technical training sessions to clients and partners

- Managed strategic customer accounts, ensuring optimal use of monitoring solutions - Participated in incident “war rooms” to identify root causes and resolve critical issues - Delivered best practices workshops and tailored training sessions - Acted as the voice of the customer for product improvement initiatives

- Delivered technical workshops and training sessions across multiple European regions - Supported solution delivery teams in building service offerings - Provided technical expertise and backup support for international teams

- Managed a Level 3 support team (5 engineers) in a high-availability environment - Prioritized and resolved critical incidents based on business impact - Built and maintained a knowledge base to improve team efficiency and resolution time