Aurélien Miette-Michard

Scope: EMEA Customers – Implementation & Project Management Teams Description: Senior Manager responsible for leading and scaling the Implementation / Project Management teams Missions: - Team Management & Leadership Lead, manage, and develop a team of 13 Project Managers delivering customer implementations across EMEA Recruit, onboard, and develop team members Define team structure, onboarding program, roles, responsibilities, and seniority levels to support scalability Set objectives, processes, and ways of working to drive efficiency and accountability Own and manage capacity planning across Sales pipeline and Implementation teams - Customer/Partner Delivery & Operations Own the end-to-end implementation lifecycle, from project kickoff to go-live and handover to CSM/Support Act as an escalation point for complex or high-risk customer projects Define and optimize implementation methodologies, processes, and governance Monitor and improve project performance metrics (delivery timelines, customer satisfaction, quality) Support deal qualification and prioritization Design and develop automation and API-based implementation offerings to enable scalable partner-led deployments Build and lead partner enablement programs (training, documentation, best practices) to accelerate partner autonomy and implementation quality Product Collaboration & Customer Insights Drive cross-functional collaboration with Product, Tech, Customer Services, Sales, and Services teams Organize and plan meeting between Customers and Product team to collect product feedback Contribute to user communities and users clubs, collecting and structuring customer feedback Create product mockups for selected features Key Figures: - 13 Project Managers directly managed - 200 customer projects successfully delivered and live in 2019 - Customer satisfaction score: 9.3/10

Scope : French Customers and Partners Missions : - Deploy, onboard, train, and support customers and partners on PeopleDoc solutions, including account and escalation management. - Roll out and coordinate Subject Matter Experts initiatives and Product Roadmap presentations. (internally and customers) - Build and scale the team to support customers and partners’ growth and business needs. - Define team structure and roles (profiles, responsibilities, seniority levels) in alignment with strategy and roadmap. - Recruit, onboard, and develop team members, ensuring skill progression and performance. - Set objectives, processes, and ways of working to drive efficiency, quality of delivery, and customer satisfaction.

Scope : French Customers and Partners Missions : - Deploy, onboard, train, and support customers and partners on PeopleDoc solutions, including account and escalation management. - Roll out of Subject Matter Experts and Product Roadmap Presentation