Avner Guetta

In charge of an innovative and specific Visual Merchandising project for Women Ready to wear. Active participation in recipes with the internal clients to guarantee continuous validation of products, while supervising the budget allocated to the project. - Monitoring of Scrum meetings and rituals. - Backlogs monitoring in Jira. - Monitoring of internal processes (Architecture Committee, Application Security, CAB). - Presentation of the progress of the project during COPILS with the internal client and stakeholders. - Technical monitoring and analysis.

Collecting requests for changes to the website and writing technical specifications. Follow-ups of the deployments of any modification in the order process. Responsible for the operation and management of the endowment fund site. - Incident analysis on Shopify - Follow-up of the change requests to the website - Endowment Site Migration

Creation and implementation of an HRIS application, allowing the management of the working time of the employees in store. Developments monitoring related to in-store electronic banking, and automation of dynamic daily reporting. Contracting and restructuring of operational processes for the management of digital screens in stores. - Level 3 incident expertise. - Cross-service coordination. - HRIS project management. - Electronic payment project manager. - Automation of electronic payment reports via Power BI. - Management of load specifications.

Complete overhaul of UI and UX as well as the customer journey, with an adaptation to the 4:3 format. Collection of requests for UI modifications and writing of technical specifications. Supervision deployments of any changes in the customer’s journey. Migration from an autonomous payment system to a centralized payment system, and follow-up of the deployment on all restaurants. Supervision of all technical incidents and monitoring of interventions with service providers. - Level 3 incident expertise - Oversightof about 400 technicians - Cross-service coordination - Technical project management - Electronic banking project management - Digital project management - Management and coordination of different providers and stakeholders - Management of specifications and recipes for service providers - Writing of technical procedures and documentations

Autonomous takeover of the store's support, including management of service providers, analysis and resolution of incidents. Follow-up of the deployment of tablets in store and implementation of technical analysis procedures - Diagnosis and troubleshooting on CEGID, and windows 10 tablets. - Hardware and software support on all types of equipments. - Procedure writing.

- Small project management, load specifications, user-story, acceptance testing. - Management and implementation of technical solutions - Active Directory Administration Level 1 - Multiple website management on OVH - On-site technician level 3, for a user base of 140 pers.

Interdepartmental coordination during store openings and reopening in Europe and the Middle East. Support and analysis of business needs for specific requests. Deployment of in-store solutions in the EMEA region. - Diagnosis and troubleshooting, Level 2. - Hardware and software support Level 2. - Active Directory Level 1. - Installing ESXi Servers, Windows 2008. - Project Management for new opening and reopening for EMEA stores - Technical Project Management, and inter-service coordination - Business requirements specification, - Statement of work

Support for business applications, for a user base of 23000 pers - Technical and Operational Support - Technical Support for business applications - Hardware and software diagnosis - Environnement : Windows XP/ Vista/ Exchange / Lotus Notes / SAP / Blackberry

- Implementation of the Lan network and Wifi - System administrator - Technical and operational support - Support for business applications - Hardware and software support - Environnement : Windows Server 2003 - Windows XP - Web Site

On-site technician level 2, for a user base of 120 pers. and 40 stores - Diagnosis and troubleshooting - Hardware and software support - Support and maintenance of POS - Active Directory Level 2

SAP Support level 2 for a user base of 800 pers - Remote and on-site support - Technical and operational support on SAP

On-site technician level 2, desktop support for a user base of 300 pers. - Mobile fleet manager - Supplier management and of the status of the IT infrastructure.

Helpdesk division for professionals for laptop and Smartphone - Diagnosis and troubleshooting - Assistance for laptop disassembly and assembly - Hardware and sofware support