Aya Aly Sherif
Customer Service Representative
Salary / Daily rate
Cairo, Cairo Governorate, Egypt
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer service specialist with 5+ years of experience across multiple industries including tech support and order fulfillment. Successfully handled technical issues for Sony products, processed payments, and managed customer communications via phone, email, and WhatsApp. Ready to streamline your customer operations with expertise in Zendesk, problem-solving, and multilingual support.
Work experience
Chat support
BPO hiveFreelance
Mar 2024 - Present
2 years 8 months
Remote
Handling chat support inquiries in a timely manner. Correcting responses made up by AI to avoid false promises. Making sure all companys' policies are applied and being followed.
Customer Service Representative
Oaktree Equity
Sep 2023 - Jan 2024
5 months
United States
Collecting leads Processing payments for customers Assisting customers with issues they're facing Researching competitors to update services
Orders Fulfilment Virtual Assistant
Virtual Worker Now
Aug 2022 - Dec 2022
5 months
Remote, OR 97458, USA
Skills: Orders Fulfilment
Technical Support Specialist
SYKES
Oct 2021 - Dec 2021
3 months
Cairo, Cairo Governorate, Egypt
Handling technical issues for Sony products for UK citizens. Technical support for TVs, DVDs, Soundbars, Car audio and Cameras. Following up with customers via Email or phone call.
Customer Service Representative
EASTWIND
Sep 2019 - Jan 2020
5 months
Cairo, Cairo Governorate, Egypt
Handling phone calls, WhatsApp messages and emails from customers. Booking services for customers, informing the main branch of the needed services.
Education
Modern University for Technology & Information - MTI
Bachelor's degree
2016 - 2019
3 years 1 month