Aya Anber
Technical Customer Service Specialist
Salary / Daily rate
Rabat, Morocco
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Telecommunications specialist in technical customer service and problem resolution across Amazon and global contact centers. Expert in multilingual support (Arabic, French, English) with proven success in CRM systems and remote troubleshooting. Ready to deliver exceptional customer experiences and technical solutions for your business.
Work experience
Customer Service Representative
Amazon
Oct 2024 - Dec 2024
3 months
Remote, OR 97458, USA
I worked as a Customer Service Representative, assisting customers with orders, returns, and inquiries through phone, email, and chat. I handled tasks such as tracking shipments, processing refunds or replacements, and providing detailed product information.
Technical Customer Service
Foundever
Nov 2022 - May 2023
7 months
On-site
I worked as a Technical Support Advisor, helping customers resolve technical issues through phone, email, and chat. This role strengthened my problem-solving, communication, and customer service skills in a fast-paced environment.
Customer Advisor
METACALL CENTRE
Jul 2022 - Dec 2022
6 months
Rabat, Morocco
I engaged French civil servants to inform them about the CPF and promoted various training opportunities tailored to their professional needs. I ensured quality support while meeting sales targets and explaining the benefits of the CPF program.
Assistante Caissière
Carrefour Market
Jan 2021 - Mar 2021
3 months
Skills: Customer Service · Time Management · Client Services · Client Relations · Customer Experience · Arabic · Oral Communication · B2C · Skilled Multi-tasker · Soft Skills · French
Education
Abdellah Guennun High School
High School Diploma
2021 - 2022
11 months