Aymar Arnulf

Leading Batmaid across France and Belgium, ensuring service excellence for one of Europe’s leading home cleaning platform. • Oversee all customer-facing operations and post-sale experience, managing a workforce of 50, including a dedicated customer care team of 3. • Built and optimized Customer Success frameworks to improve satisfaction, retention, and service quality, driving a measurable increase in NPS (from +34 to +46) and reducing resolution time to under 24h. • Implemented scalable processes across Zendesk and CRM systems, improving communication flows and client follow-ups. • Managed full P&L ownership, balancing financial efficiency with service excellence. • Launched marketing and growth initiatives (media buying, influencer campaigns, and social activations) that strengthened brand trust and customer loyalty.

Led Expansion (Real Estate, Business Development, & Construction) for France's 3rd biggest pizza chain with 55+ stores and 30+ franchisees. • Achieved 120% of the annual target by securing 16 new store openings (goal: 13, previous year: 11). All in prime locations. • Fostered strong franchisee relationships, ensuring successful store launches. • Oversaw training and development of franchisees to maintain operational standards.

• Provided strategic and relevant recommendations to drive growth and profitability to our Partners (scope of 28 cities). • Built tailored sales action plans while defining appropriate KPIs to ensure appropriate follow-up. (Prospection to Closing) • Process Optimization: Designing new processes to scale sales operations towards operational excellence. • Worked closely with stakeholders in internal teams both in France (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on our scope.

• Results analysis, pricing, analytical reports & compliance monitoring. • Designed performance tracking tools/reports for monitoring/forecasting. • Analyzed & ensured market updates for Home & Garden tools in the French Industry, by leveraging insights to maximize business performance and growth drivers (GFK, Secimpac).

• Implemented sales & marketing strategies (overstock campaign and TO-based bonuses) for distributors in the GCC region. • Achieved Q3&Q4 targets by conducting direct sales campaigns with our Kuwaiti (2.5M€) & Omani (2M€) distributors. • Led several branding campaigns for Bosch Power Tools requiring negotiations with suppliers and compliance with the Bosch brand style-guide. • Ensured sell-in & sell-out support to distributors with marketing initiatives (POS support & discounts on item mix). • Support in the creation of yearly marketing plans, and branding activities.