Aymen Rachdi

helped me get this job

● Leading Agile transformation initiatives toward Scaled Agile Framework (SAFe) adoption across teams. ● Coaching teams and stakeholders on Agile principles and scaling practices. ● Facilitating key ceremonies and supporting ART-level coordination and alignment. ● Driving continuous improvement initiatives to enhance delivery performance and team collaboration. ● Collaborating with Product Managers and leadership (EM) to align roadmap, priorities, and execution. ● Supporting teams in adopting data-driven decision making using KPIs and Agile metrics. ● Leveraging AI tools to improve Scrum practices, team efficiency, and workflow optimization. ● Promoting a culture of innovation by integrating AI into Agile ways of working.

helped me get this job

Project : E-deal​ Client : Allucyne As a Proxy PO ● Gather the customer needs. ● Define and order the Product Backlog. ● Plan how to realize the Backlog together with the team. ● Writing user stories. ● Decide when the product increments can be released to the customers. As a Scrum Master ● Mentor: Advising people based on experience and building professional relationships. ● Coaching the team to adopt the Lean-Agile mindset and values to self-organize. ● Foster a climate based on trust, feedback, and learning. ● Helping to manage dysfunction and conflict. ● Planning and organization of agile ceremonies. ● Testing of deliverables. ● Writing release notes.

Computing Technical Service As a Technical Solutions Representative I respond to service, product, technical, and customer-relations questions on subjects such as features, specifications and repairs on current and is continued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical). * Customer care technicians take calls from customers and initiate the right response to them, positively and professionally. * Provide remote solutions and deal with a wide range of products and using a powerful information database to problems, increasing in complexity along with your experience level. * Will work with PC's and Notebooks, asking questions, probing problems, double-checking what has and has not been done, and explaining what to do in such a way that non-technical users can understand what action to take. * Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. * Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. * Proactively assist customers to avoid or reduce problem occurrence. * Participate in projects for process or quality improvements. * Mentor to lower level employees.

● Raid technology knowledge. ● Backup mentor laptop and tablets products. ● Complex issues solving and Alert and CRT cases handling. ● New hired agents’ assistance and technical refreshes trainings.