Ayoub Zassi

Oversaw incident management and technical support (L3) for Louis Vuitton’s global e-commerce platform, a mission-critical channel in the luxury retail industry, with responsibilities across Salesforce Commerce Cloud and MuleSoft integrations. Key Achievements & Responsibilities: 🎯 Acted as Incident Manager, coordinating cross-functional teams to resolve critical production incidents, ensuring business continuity and minimal service disruption. 🚀 Led Root Cause Analysis (RCA) sessions and drove the implementation of corrective and preventive measures to enhance long-term platform stability. 🛠️ Managed technical reviews, validated code on GitHub (pull requests, code reviews), and ensured adherence to best practices and quality standards. ⚙️ Supervised Business Manager configurations (custom objects, services, jobs) to support new features and optimize system scalability. 🔗 Provided project leadership on MuleSoft integration flows, including deployments, incident troubleshooting, and performance optimization across Salesforce CRM and SFCC. 🤝 Acted as a bridge between business stakeholders and technical teams, translating business priorities into actionable technical solutions.

Founder and lead developer of jud.ma, a Moroccan startup dedicated to online group funds management, from initial design to production deployment. 🎯 Defined the product vision and project scope (functional and technical). 🛠️ Designed the technical architecture and modeled the MySQL database. 🚀 Developed the platform end-to-end: Back-end with Spring Boot (REST services, business logic, data access). Front-end with Angular & TypeScript (user-friendly, responsive interfaces). ⚙️ Deployed on Contabo VPS, ensuring security, reliability, and performance. 📌 Project management: planned development milestones, prioritized tasks, and monitored progress until production release.

Contributed to the development of a B2B e-commerce portal for corporate transportation ticket sales. 🎯 Collaborated with Product Owners to define and refine user stories. 🚀 Built Lightning Web Components (LWC) and LWR pages for scalable front-end solutions. 🛠️ Developed Apex triggers, classes, and batch jobs for complex business logic. ⚡ Automated business processes using Salesforce Flows, reducing manual workload. 💡 Implemented a flexible pricing management system for corporate clients.

Led the evolution and integration of the e-commerce site picard.fr, connecting Salesforce Commerce Cloud with Microsoft Dynamics and SAP through MuleSoft APIs. 🎯 Designed and developed MuleSoft APIs using API-led connectivity (Experience, Process, System layers). 🛠️ Authored RAML specifications and implemented complex business rules with DataWeave. 🚀 Deployed APIs on CloudHub, executed integration testing, and ensured production readiness. 🔍 Introduced caching mechanisms and optimized API response times, improving user experience. ⚙️ Managed SFCC environments, deployed packages, and coordinated releases with web teams. 📈 Conducted incident analysis, provided technical solutions, and drove technical acceptance testing.

🎯 Improved and stabilized Sales & Marketing applications by optimizing Apex batch processes and triggers. 🚀 Enhanced performance for large-scale data processing. 🛠️ Streamlined Flows and Process Builders, reducing error rates significantly. 🔍 Analyzed and resolved complex anomalies with a user-focused approach. ✍️ Contributed to effort estimation and authored detailed technical specifications.

Maintained and enhanced the international e-commerce site eshop.delsey.com and integrated marketing automation flows. 🎯 Enhanced the digital sales channel by developing custom jobs for catalog and pricing management. 🔗 Integrated marketing flows via Criteo/Lengow, enabling more effective campaign targeting. 🌍 Connected to strategic marketplaces (Veepee, ECI, Cdiscount), boosting international sales visibility. 🛠️ Synced CRM and e-commerce data with Splio, ensuring data consistency across platforms. ✍️ Authored clear technical documentation for Sales, Marketing, and IT teams.

Contributed to the complete redesign of Antalis’ e-commerce platform, Europe’s leading distributor of paper, packaging, and visual communication solutions. 🎯 Supported the company’s digital transformation by modernizing the online sales channel. 🛠️ Authored detailed technical specifications and designed scalable architectures. 🚀 Developed full stack features (presentation, business, and data layers) with Spring Boot & MyBatis, improving system performance and maintainability. 🔍 Optimized the database schema to reduce query response times and ensure a smoother customer journey. 🤝 Provided technical support to the development team and resolved critical incidents.

Maintained and enhanced a strategic quotation and ordering tool for large enterprises and the public sector. 🎯 Improved a key business application supporting SFR’s corporate sales activities. 🛠️ Conducted detailed technical analysis and authored specifications for new features. 🚀 Developed and optimized presentation, business, and data layers with JSF, Hibernate, and EJB3, ensuring system reliability and scalability. 🔍 Resolved critical incidents and delivered secure production releases, guaranteeing service continuity. 🤝 Facilitated Scrum ceremonies and provided technical guidance to the development team. Technologies: Java EE, JSF 2, Hibernate, EJB3, Dialogflow, SOAP, XML, Maven3, SQL/Oracle, JBoss 6, CVS, soapUI, Hudson, Jira, Scrum.

Maintenance évolutive et corrective d'un portail public disponible à la fois sur le site web de La Poste ainsi que sur les versions mobiles. Mission : • Conception technique détaillée. • Rédaction des spécifications techniques détaillées. • Chiffrage des fonctionnalités. • Développement de la couche métier et la couche accès aux données. • Résolution des incidents. • Déploiement en recette. Technologies: Grails, Groovy, Spring Boot, Web services, JSON, jQuery, Junit, Maven3, Oracle, WebSphere, Jenkins.

Maintained and enhanced Sales & Marketing applications in a hybrid Java EE / Salesforce environment. 🎯 Optimized Salesforce CRM through robust Apex batch jobs handling large data volumes. 🚀 Applied Apex best practices to improve performance and reduce governor limit issues. 🛠️ Delivered evolutions in Java EE (presentation, business, and data layers) to stabilize applications. 🔍 Resolved anomalies and implemented long-term fixes for critical issues. 📦 Developed PL/SQL packages to optimize back-end data processing.