Aysu Kayan

– Responsible for managing platform quality while leading cross-functional teams in adapting and implementing emerging mobility technologies. – Played a central role in integrating innovative product solutions and conceptual developments into our service offerings, ensuring alignment with both business objectives and evolving market demands. – Worked closely with multiple departments—including engineering, operations, and customer service—to streamline processes, enhance operational efficiency, and continuously improve the overall quality of our services. – This collaborative approach enabled the successful deployment of new technologies while maintaining high performance standards. – Maintained direct and consistent interaction with customers on a daily basis, addressing their needs, resolving issues, and ensuring a high level of satisfaction. – My role required balancing strategic oversight with hands-on operational involvement, allowing me to contribute both to long-term improvements and day-to-day service excellence.

– Managed site quality KPIs and budget, ensuring full alignment with organizational objectives and driving performance through data-driven decision-making and continuous monitoring of key metrics. – Led and developed a team of 17 professionals, promoting a strong culture of continuous improvement, accountability, and collaboration, while supporting individual growth and team performance. – Successfully reduced scrap costs by 50% during the new project installation phase by implementing robust quality control processes, optimizing production methods, and driving root cause analysis initiatives. – Oversaw customer quality management, acting as the main point of contact for quality-related matters, and ensured compliance through the preparation and execution of internal and external audits in my role as Head of Quality.

– As a Regional QRQC Trainer, I championed the deployment of a strong quality culture across teams, achieving over 500 consecutive days without customer complaints. – I contributed to improved financial performance by driving scrap reduction initiatives and maintaining frozen stock below €10K. – I led customer interactions, including negotiations and the implementation of effective corrective action plans, ensuring sustainable resolutions and high customer satisfaction. – In parallel, I managed the daily activities of a 3-person team, monitoring performance across Safety, Quality, Delivery, Cost (SQDC) and fostering a culture of continuous improvement (Kaizen) through coaching and team engagement. – I also played a key role in rolling out the Group's quality standards, delivering training and supporting teams in adopting QRQC methodologies to strengthen problem-solving capabilities and operational excellence.

– As APU Quality Lead for key automotive customers including Stellantis, Ford, and Renault (RSA), I was responsible for managing field quality performance and ensuring rapid, effective resolution of non-conformities and quality alerts. – I acted as a key interface between customers and internal teams, driving root cause analysis, coordinating cross-functional problem-solving, and ensuring the implementation of sustainable corrective actions to protect customer satisfaction and brand reputation. – I also managed the metrology laboratory for 1.5 years, overseeing daily operations, resource allocation, and compliance with quality standards. – My responsibilities included document control and continuous updating of the documentation plan, ensuring alignment with internal procedures and customer requirements. – Additionally, I supervised test planning and laboratory activities, ensuring accuracy, traceability, and adherence to deadlines. – I led and supported teams dedicated to laboratory operations, fostering a culture of rigor, precision, and continuous improvement while maintaining high performance and reliability in measurement processes.