Azaka Solomon

Supported the creation of social media content, and developed knowledge of the target audience resulting in increased brand visibility. Collaborated with marketing manager, internal teams, 10+ clients, and 5+ partners on marketing strategies. Assisted in identifying marketing trends and key opportunities for innovation and optimization, driving customer conversions by 40%. Created 300+ marketing materials such as graphics, case studies, and presentations.

Enhanced team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Responded to customer requests for products, services, and company information. Cultivated customer loyalty, promoted customer retention, and improved sales. Completed team goals and collaborated with staff members to implement customer service initiatives.

Worked on the implementation of new marketing strategies and campaigns; generated monthly marketing reports on the results of campaigns. Proactively participated in weekly team meetings and contributed to brainstorming and idea generation. Developed targeted marketing strategies, increasing lead generation by 30%. Created weekly PowerPoint presentations for internal and external use to ensure relevant functionalities were aware of the marketing and lead generation campaign progress and to facilitate strategy changes.

Supported all Uber users and help them get the most out of our apps. Contributed and shared ideas to decrease the workload and improve the quality & speed of Uber customer support. Facilitated driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach. Engaged and support Drivers already on the platform to enable them to achieve greater success. Troubleshoot and problem-solve through straight technical issues. Assisted with local events and promotions.

Enlightened participant about the importance of organic traffic, and lead generation and got 520 to join my class on affiliate marketing and converted 1% to my masterclass. Used organic traffic and lead generation to build my WhatsApp list for customer retention, upselling, and cross-selling