Aziz Hmidani

To be a SME ( Subject Matter Expert) for quality guidelines • To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements/decisions restricted within the options being provided as per task guidelines. • Participate in calibration sessions with your team and included stakeholders for the workflows as per instructions from the team lead • To do Peer audits as a part of the process model and also to assist in training as per need. • To coordinate with other team members for sharing best practices. • Work independently and within a team • Communicate and write well with internal and external contacts as per requirement. • Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members • Adhere to Tech Mahindra and client’s procedures, policies and guidelines • All KPI related tasks must be followed & adhered to avoid business impact • To ensure that breaks are pre-approved by SME, Team Leader or Manager • Follow all instructions from Team Leader, Command Centre or superiors. • Adhering to all Office and Process specific policies. • Maintain confidentiality for all process related work and other office related critical details • Assist team lead/manager in Interview process for future hires • Actively participate in calibration and assessment of tests used in selection process • Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI • Work on multiple customer projects at the same time depending on the customer requirements

Assist customers with product inquiries and purchases Process sales transactions accurately and efficiently Maintain a clean and organized sales counter and showroom Monitor inventory levels and restock merchandise as needed Collaborate with other team members to achieve sales goals

Ensure that tenants are complying with Mall policies and procedures (respecting delivery time, do not cleaning during trading hours, respecting dress code and not merchandising in the working time). We be a part in the organization and management of entertainment events.  Acting as Team leader in the absence of my superior. Ensure that the mall facilities, retails, tenants and security are presentable, safe, clean and ready for work. Ensure that the mall shops are opening and closing on time and theirs displays are well presented.  Selling special Gift Cards and handling its promotionals like Air miles and Qatar Airways points... Report and highlight any incident or accident in the mall. Resolve customer complaints via phone, email, face to face, or through social media platforms.  Make the weekly and monthly report which include the performance of footfall, facilities, services, security, safety, sales and events programming... 

- Selling Printable gifts online and directly. - Designing and promoting the products online. - Posting and handling customer requests - Work closely with marketing department to help build the brand - Build and maintain relationships with new and repeat customers - Maintain records of all sales leads and/or customer accounts

organizing sales visits establishing new business maintaining accurate records attending trade exhibitions, conferences and meetings reviewing sales performance negotiating contracts and packages aiming to achieve monthly or annual targets.

promoting and marketing the business. dealing with customer queries and complaints. providing advice about visas or passports. managing budgets. maintaining statistical and financial records. planning. selling holidays packages and insurance.

Skills: Organization Skills · Customer Support · Customer Experience · Teamwork · Communication · Problem Solving · Interpersonal Skills · Customer Satisfaction