Azmi BRICHNI

Skills: Systems Management

• EU Clients relationship manager. • Team leader to client internal engineers. • Coaching, Mentoring end-users and IT staff. • Evaluate operational efficiency of different IT systems and provide cost-saving advices. • IT infrastructure management. • Working directly with Vendors and 3rd party to resolve major hardware and software problems. • Different systems management (Azure, SSCM Microsoft Endpoint manager, CyberArk, Okta, Connect Wise Manage, MDM, DNS, Active directory, MS Exchange, SharePoint…). • Support Financial clients’ different applications. • Escalation personnel for all Infrastructure Migration and Integration projects. • Migration Support and delivery. • Administrating different VM environments (VMWare vSphere, VCenter, ESXI...). • Providing remote and onsite support to system users. • Financial tools and application support. • Migration Support and delivery. • Maintain systems and install new equipment. • O365 application support and management. • Office moves management.

• Providing L3, L2 and network support. • Migrated servers from Local to hybrid solution. • Implemented Cyber security measures and tools. • Managing Azure and M365 environment. • Resources management and cost control. • Support O365 and business applications. • AD and MS Exchange administration. • Administrating Anti-spam management system (Barracuda). • OS support (Win 10, Win Server2016-2019, Linux, Mac). • IT infrastructure monitoring tool management (MSP n-central, n-able). • Salesforce support, management, and training to sales department. • Performing CRM and Google Analytics support and reporting. • Avaya system setup and support. • Software License tracking.

• Administration, migration, and operational maintenance of information systems. • Management of infrastructure maintenance covers, and anticipation of renewals or changes in these maintenances. • License tracking, and performing PC maintenance, upgrades and support for all business and office applications. • Network cabling, electricity cabling, installation of surveillance cameras. • Management of email accounts and AD (creation of new user, deletion, modification of personal data) -Active Directory / G2IT installation. • Providing assistance to end-users throughout the ticketing system. • Administration of certain applications (creation of users, data update). • Preventive maintenance of equipment. • OS Administration: windows 7/8/10/vista, windows server 2008/2012...

• Administration, migration, and operational maintenance of information systems. • Management of infrastructure maintenance covers, and anticipation of renewals or changes in these maintenances. • License tracking, and performing PC maintenance, upgrades and support for all business and office applications. • Network cabling, electricity cabling, installation of surveillance cameras. • Management of email accounts and AD (creation of new user, deletion, modification of personal data) -Active Directory / G2IT installation. • Providing assistance to end-users throughout the ticketing system. • Administration of certain applications (creation of users, data update). • Preventive maintenance of equipment.

• Properly escalate unresolved queries to the next level of support. • Track, route and redirect problems to correct resources. • Recommendation of modifications or improvements procedure. • Hands-on experience in network administration, server management, and database administration. • Insights into IT governance, policies, and compliance. • Project management skills, including planning and execution. • Knowledge of cybersecurity best practices. • Exposure to vendor selection and contract negotiation. • Strategic thinking aligned with business objectives. • Leadership, communication, and conflict resolution skills. • Strong problem-solving abilities. • Professional networking in the IT field. • Received valuable career guidance and soft skill development. • Stayed current with emerging technologies and industry trends.