Babel Phoba
Customer Success Specialist
1 recommendation
Salary / Daily rate
1 person recommend
Pretoria, South Africa
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Success Specialist with 3+ years delivering exceptional player support and technical solutions in gaming and tech industries. Expert in CRM systems, ticket management, and player retention strategies with proven ability to resolve complex technical issues while maintaining high satisfaction rates. Ready to optimize your customer experience and drive retention through data-driven support strategies.
Work experience
Player Support Specialist
TransPerfectFreelance
Dec 2024 - Present
1 year 11 months
Remote, OR 97458, USA
- Deliver exceptional support to players by resolving in-game issues and technical challenges. - Use CRM systems to manage tickets, analyze trends, and enhance support strategies. - Communicate empathetically to ensure player satisfaction and retention. - Collaborate with development teams to identify and address gameplay concerns. - Maintain a high standard of service in a fast-paced, remote work environment.
Customer Success Specialist
Picnic Technologies
Dec 2024 - Mar 2025
4 months
France · Remote
- Foster long-term customer relationships to ensure loyalty and satisfaction. - Analyze client feedback to inform product development and service enhancements. - Collaborate with cross-functional teams to improve the customer journey and streamline processes. - Handle escalated customer issues with efficiency and professionalism. - Monitor key performance indicators to optimize customer success strategies.
Technical Customer Support Representative
PTW
Sep 2022 - Oct 2024
2 years 2 months
Remote (UK) · Remote
- Resolved technical issues and game-related queries while maintaining customer satisfaction. - Provided world-class customer service as a player support specialist. - Handled multiple chats, tickets, and escalations daily, ensuring prompt resolution. - Utilized CRM tools to identify trends in customer feedback and recommend game improvements. - Collaborated with team members to meet support KPIs and maintain a high-quality service standard.
Online French Teacher
The Really Great Teacher Company
Apr 2022 - May 2024
2 years 2 months
Miami, FL, USA
Sales Marketing Assistant
WANGU ART
Dec 2018 - May 2020
1 year 6 months
Pretoria, South Africa
- Assisted in developing marketing strategies to promote the company’s art collections. - Managed client relationships and organized events to showcase art products. - Conducted market research to identify trends and opportunities in the art industry.
French Tutor Trainee
Alliance Française de Pretoria
Feb 2020 - Mar 2020
2 months
Pretoria, South Africa
Skills: Communication · Relationship Building · Language Teaching · Technical Equipment · Professional Manner · Multitasking and Time Management · Lesson Planning · Written Communication · Skill Development · Attention to Detail · French Teaching · Analytic Problem Solving · Decision-Making
Office Administrative Assistant
TotalEnergies
Aug 2016 - Jul 2018
2 years
Kinshasa, Democratic Republic of the Congo
- Provided administrative support to the management team, including scheduling and correspondence. - Maintained accurate records and prepared reports for internal use. - Streamlined office operations to improve productivity and efficiency.
Education
Université Protestante au Congo (UPC)
Bachelor's degree
2012 - 2015
3 years 1 month
Collège la Fontaine
Matric
2011 - 2012
11 months
CAVILAM
Teaching French as a Second or Foreign Language