Babu KB

Orchestrated Agile Product Lifecycle Management (vendor applications) from adoption to retirement, leading key processes including backlog refinement, sprint planning, stakeholder coordination, continuous integration, governance, and resolving escalations via Jira. Crafted comprehensive runbooks, FAQs, on Confluence, Sharepoint and leading knowledge transfer sessions for the Service desk team. Regular checking of unused entitlements of data and deactivating for cost reduction using DACS, EMRS and other entitlement management tools. Leveraged deep understanding of application configuration and troubleshooting, and supported market data or trading desktop applications like Eikon, Bloomberg, Factset, Datastream, etc. Leveraged ServiceNow to generate reports related to the Market Data Team, identifying long-pending issues and assisting the Service Desk team in resolving them. Maintained market data infrastructures/platforms and expeditiously applied troubleshooting/problem-solving skills on TREP(ADH & ADS) & DACS to minimize business productivity loss, customer impact, and financial/ reputational risk. Partnered with market data vendors and exchanges in the region for their data content/ technical issues and changes. Represented the team during Business Continuity Planning (BCP) activities, performing all required tests and checks to ensure preparedness and compliance. Utilized DevOps methodologies to streamline and ease the upgrade and deployment processes, scheduling and implementing releases at regular intervals. Conceived and implemented production changes /deployments after trading hours, and carried out testing & to verify the changes are successful. Acted as the SME of market data distributed by regional exchanges and major vendors. Directed engagement with end users/vendors, related stakeholders and helpdesk until the incident / problem is resolved.

*Market data normalization to API data model, including mapping and standardization of normalization practices. *Conducted Gap Analysis and identified market data and mapping them according to clients’ requirement on Data Feed.

Trained and directed 6 junior staff as Team Lead Prepared the weekly project dashboards on project status as Project/Product Manager; project management for various Market Data product enhancements, upgrades, and migrations for clients Facilitated daily stand-ups, sprint planning, and retrospectives. Configured, monitored, and maintained Market Data infrastructure on Geneos ITRS & Contex. Functioned as representative of Market Data Team, handled change/incident management calls, and used ServiceNow application Onboarded New Market Data feed using Middleware Applications named TIBCO EMS by working on the platform, designing the source and destination, performing UAT, and later moved it to production for automated data feed; configured monitoring of the same data feed Carried out investigation of user queries via log files and process interaction Escalated problems to core Development and Engineering Groups on time Identified and built tools/scripts to automate day-to-day tasks

Managed incident resolution calls and liaised with Incident and Problem Management Teams to troubleshoot issues alongside Client Internal teams and Third Party vendors. Organized and facilitated Scrum events, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Supported Rota requirements will occasionally require work over weekends and public holidays Provided 2nd and 3rd level support for key clients via escalations from monitoring systems, phone hotlines, email, and support chat rooms for market data application (Thomson Reuters Eikon, 3000xtra bridge station, Data Stream, Factset, Bloomberg, IRESS, CapitalIQ, etc.) Representing for Data notification call from Reuters and performing Map Collect as and when required. Performed Ready for Business checks for various regions before the market opens & resolved\escalated issues found during morning checkout; monitored market data application alerts, raise SEV tickets to notify stakeholders & followed up with respective team until the issue is completely resolved Performed/reviewed RCA for market data incidents Representing market data software & infrastructure changes, during Change Board meetings. Provided Permission and entitlements requirement support on DACS Audited helpdesk tickets on BMC Remedy (ITSM tool) related to market data applications and provided necessary feedback Making Bulk changes to DACS related to Site Subscription, adding and removing products, exchanges, specialist data, vendor services.

• Obtained a grasp of the Business Process and acted as a bridge between the End Users and the Development teams, for fixing bugs and enhancement of the trading platform and related software. • Articulated business requirements from user interviews and then converted requirements into technical specifications • Provided all levels of support of the trading application globally via telephonic, chat, email & remote assistance using tools like GoToAssist, Teamviewer, Dameware, etc. to traders located in NJ; etc. creating support knowledge base and documenting it for reference • Can read FIX messages from backend for tracing Order Status. • Analyzed bugs in the application and escalated issues to the development team and fixed problem at the earliest to the customer • Used SQL queries to get on-demand reports from SQL servers like daily, weekly and overall trading blotters of the traders • Incharge of the demo environment and demo accounts • Risk Management of the trader's P&L, Buying Power and Stop loss using position management tools • Analyzed trades for possible trading frauds and breaches • Performed manual testing of the trading platform with pre-release beta version packages and identify bugs & provide suggestions for improvement • Provided functional knowledge transfer to Software Developers of the trading platform for enhancement of the software • Attended levels of desktop related issue including virus problems, software, operating system & hardware related • Handled all responsibilities related to the desktops inventory, maintenance, troubleshooting, updating of patches, etc. and issues related to the local intranet and wireless networking. Very good at trouble shooting issues related to Windows XP, Vista, Windows 7 as Network Support Engineer • Created new trading accounts for traders and assigning of Buying Power based on user profile. • Conducted training sessions for trainees regarding trading and technical analysis, etc.

*Designed the Bio-tiolet model. *Representative of the Company in India for its expansion and monitoring activities. * Regular follow-up of the Railway Tenders and applying for suitable tenders. * Pricing of tenders & Preparing the documentation required for the tenders. * Assistance in Engineering design of the product to make it suitable for Railways. * Corresponding with the management in Australia regarding the activities and progress of the project. * Gathering information and building relationship with vendors for Business Development. * Market Analysis, Costing and procurement of raw material for production. * Design Analysis of the Railway technical drawings and designing our product for compatibility using tools like AutoCAD & Solidworks

Job Profile: Network Management, * Trouble shooting & Rectification of any problem in all the computers of the company. * Backing up of the data generated daily in the SQL server 2000. * Analysis and Report generation for the follow-up of prospective customers from the generated and existing SQL Server database using queries. * Unix Server Maintenance for DNS & DHCP.

* Technical Helpdesk * Inbound Call Center. Hearing to the customers queries and giving effective solutions related to the product (TATA Indicom) * Handled the Directory Enquiry Service of TATA Indicom Land lines. * Processing Activities : Preparing Service Request for the Customers with reference to their letters and Fax received in the front office.

Intensive training program and exposure to various manufacturing processes available and involved in the manufacturing of Railway Coaches. * Assisting the concerned Section Engineers in discharging their duties.

Periodical Maintenance of all the machinery available in the factory and ensuring the minimal breakdown period. * Analysis of breakdown time and generation of reports for ISO auditing purposes * Assistance in Design of FRP Toilet Modules using AutoCAD & Solidworks.

• Maintaining inventory, Material planning, Process inspection and Final inspection of products.