Badiâa GOUSSYRA
Account Manager
Salary / Daily rate
Casablanca, Morocco
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Account Manager with 4+ years in banking and customer success, specializing in client portfolio management and experience optimization. Proven expertise in managing business clients at Société Générale and enhancing customer satisfaction through data analysis and strategic insights. Ready to help your business build stronger client relationships and drive growth.
Work experience
Customer Success Manager
Red Team Partners
Nov 2024 - Mar 2025
5 months
Remote, OR 97458, USA
Customer Success Specialist
Yandex
Jan 2023 - May 2024
1 year 5 months
Remote, OR 97458, USA
Managed customer and partner communications, responding to inquiries via email and feedback channels. Processed expert data and optimized service tools to enhance customer experience. Analyzed user survey insights to track progress and improve service quality.
Account Manager
Société Générale
Sep 2017 - May 2022
4 years 9 months
Casablanca, Morocco
Managed and expanded a portfolio of business and premium clients through networking and outreach. Advised clients on retail banking products while ensuring seamless service across multiple channels. Collaborated with marketing and technical teams to enhance customer satisfaction and drive future business opportunities.
Corporate Planning Assistant
IDFS MOROCCO
Oct 2016 - May 2017
8 months
Casablanca, Morocco
Conducted market research and data analysis to support strategic planning. Transformed primary and secondary research into actionable insights for business strategy. Assisted in strategy development, review processes, and key corporate planning deliverables.
Education
Ecole Nationale de Commerce et de Gestion d'Agadir
Master's Degree in Marketing and Commerce
2013 - 2016
3 years 1 month
Ecole supérieure de technologie Agadir
Associate's degree
2011 - 2013
2 years 1 month