Balaji Subramaniam

Led IT service delivery for a global industrial client, aligning operations with business objectives and driving client satisfaction. Implemented strategic initiatives, boosting service delivery efficiency and reliability. Designed and deployed robust infrastructure solutions, enhancing IT operational performance. Streamlined incident and change management, reducing downtime and ensuring rapid issue resolution. Collaborated across teams to implement transformative solutions, elevating service quality and client engagement. Fostered continuous improvement, improving team performance and service outcomes. Built and maintained strong client relationships as a trusted advisor, ensuring high engagement and satisfaction. Drove continuous improvement using industry best practices and emerging technologies to optimize service delivery. Managed risk and ensured compliance with regulatory and organizational standards. Monitor and manage risk, ensuring compliance with organizational and regulatory standards.

As Regional Service Manager, ensured 99% availability of a wide range of IT services, including infrastructure, network, applications, and databases. Managed IT support for over 700 locations across the Americas (USA, Canada, and LatAm) for an energy client, overseeing 5,000 servers, 3,700 network devices, and 100 storage systems. Developed and implemented process-based strategies for defined roles and responsibilities within IT DELIVERY MANAGEMENT| DIGITAL TRANSFORMATION| IT OPERATIONS service operations. Collaborated with Incident, Problem, and Availability Management teams to enhance service reliability across the enterprise. Contributed to both Service Operation and broader organizational strategies, ensuring alignment with business objectives. Ensured new services met operational needs and delivered required availability levels to guarantee exceptional service delivery. Acted as a key liaison with business partners during major and critical incidents, ensuring swift resolution and business continuity. Built and maintained trust with the client by effectively managing escalations, change, and problem management, fostering strong customer relationships

• Handling the entire operation of Robotic Process Automation – Blue Prism • Managing on-boarding of RPA in platform and ensure smooth operation of RPA support • Robotic Process Automation Include – Incident, Problem, Change Management, Access Management, Application support and manage the entire infrastructure. • Managing Cloud infrastructure support for Robotic Process Automation – Blue Prism. Manage and support more than 250 Blue Prism Automation processes of both internal and external customers are managed • Cloud Infrastructure – Was responsible to build new Infrastructure for Robotic Process Automation – Blue Prism.