Barbara Borrelli

– Design and delivery of end-to-end People Operations consulting engagements for SMEs and mid-size organisations: HR structuring and People transformation. – Individual and group coaching for managers and executives through bespoke programmes combining professional performance with personal leadership development. – Audit and optimisation of core HR operational processes onboarding, HRIS, KPIs for organisations navigating growth, restructuring or cultural change. – Development of a differentiated consulting approach integrating embodied leadership principles, relational intelligence and change management methodologies drawn from 15 years of People Operations expertise. – Creation of workshop content and learning programmes for HR professionals and managers seeking innovative, human-centred management approaches.

– Drive HR Operations excellence globally by providing global People policies, processes and systems that will simplify HR. – Lead HRIS strategy and systems implementation and maintenance cycle through initiatives. Co-development of a Ticketing system in Jira, Dashboard and KPIs implementation. – Lead the HR projects and be responsible for keeping the HR framework up-to-date with regulations. – Manage all regional HR Operations teams to ensure a consistent, qualitative and seamless delivery: regional teams are responsible for both Operations tasks (end-to-end employee lifecycle from hire to retire, benefits, payroll, administration and all employee files and reporting documentation) & Office management (consistent office strategy, lease negotiation, day to day facilities and office corporate). – Prepare with Finance the annual budget planning process for People Operations Department. – Champion the partnership within the People departments and across all support functions.

– Influence and advise on the overall strategy for People Operations globally at Bolt, working within the People Leadership Team. Optimize and improve our global People support model. – Accountable for projects that improve the delivery and effectiveness of our People Operations team.

– Process Design & Change Management – Lead strategic People Operations' projects for the European region, collaborating with US and Asia Pacific's counterparts on global implementations and programs. – Focus on HR transformation by accelerating change and creating new ways of thinking, connecting, and supporting the HR Digital Transformation and remote work culture. – Prototype HR innovations, scouting HR tools, AI and automation. Sharing data trends and fomenting a transparent collaboration. – Working closely with Payroll, Recruitment, Benefits, Employment Compliance, Global Mobility, Learning and Development, Diversity and Inclusion, Finance, Facilities and IT. – People Services & Systems – Supported the successful creation and growth of our People Global Shared Service Center. Upskilling the People Operations team for employment relations intake processes, monitoring European employment laws and regulation changes. – Leading the EMEA team on the testing, data migration and supporting the launch of Success Factors and ServiceNow (Case Management and Knowledge Base) – Implement, communicate, and manage systems, data, and information needs for the EMEA region. Led EMEA implementation of a time tracking system for our European workforce.

– General HR Administration - main point of contact for all HR related queries. Recruitment, Training & Development, Payroll administration, HR Policies and Procedures. – Employee relations issues – capability, poor performance, absence management, disciplinary, risk of redundancy – HR Measures and metrics – improving use of HR data - HR monthly reports to Directors and insight reports. – Delivering Ad-hoc projects. HR point of contact for audits. Conducting exit interviews. – Maintain HR Systems employee records ensuring accuracy at all times. HR Intranet site updates, edit content and re-design.

– Supported 35,000 employees with inquiries about USA Benefits and administrative issues. – Coordinator of the health plan rates impacting on the monthly premiums of 35,000 employees and 50,000 retirees. – Tester on the SHARP (SAP) Upgrade Project: responsible for testing and validating the results of Health and Welfare critical information in SAP. (HR Module) This involved testing 184 SAP processes and interfaces and coordinating the activities of a part time tester.