Bechir Kamanter

* Ensured coordination between Support, Development, and Operations teams to maintain production stability. * Managed critical incidents, root cause analysis, and corrective actions. * Supervised delivery of technical solutions in compliance with SLA, quality, and deadlines. * Resolve incident and respect escalation processes to optimize ticket resolution. * Prepared operational and performance reports (incidents, availability, KPIs). * Coordinated documentation, user manuals, and training materials. * Acted as main point of contact for clients during production incidents and transitions. * Conducted post-incident and post-project reviews to identify improvement actions.

• Provided L2/L3 production support for SaaS FX trading platforms (market makers, ECNs, institutional clients). • Resolved FIX session connectivity, sequencing, and stability issues. • Diagnosed order routing and execution failures across trading flows. • Analyzed end-to-end trade lifecycle and post-trade breaks. • Supported real-time pricing, spread logic, and liquidity aggregation issues. • Managed production incidents with cross-team coordination under pressure. • Supported production releases, validations, and rollback execution • Led client onboarding, product onboarding, FIX certification, and integration testing. • Performed client product certification and UAT support for new trading features. • Ensured SLA compliance and stable SaaS platform operations.