
Bela Nascimento
Strategic PMO Leader | £30M+ Programme Delivery | Driving Governance, Teams & Process Excellence in FS & Tech
Salary / Daily rate
Croydon, UK
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Bilingual and PRINCE2-certified Project and PMO Manager with over a decade of experience leading complex programmes across banking, tech, and operations. I specialise in building PMO functions from the ground up, embedding governance frameworks, and driving strategic delivery for high-risk, high-value initiatives. I’ve led multi-million-pound programmes (£30M+), built and mentored high-performing teams, and delivered results under intense regulatory scrutiny. At NatWest, I delivered a £31M remediation programme within 1% of budget and supported a global cloud migration project enhancing the mobile experience for over 6 million customers. I thrive in fast-paced, evolving environments and bring a hands-on, pragmatic approach to leadership. Known for clear communication, collaborative influence, and continuous improvement, I’m passionate about helping teams work smarter—not just harder. Looking ahead, I’m excited to take on new challenges where I can lead transformation, optimise processes, and create lasting impact.
Work experience
Program Management Office Manager
NatWest Group
May 2015 - Mar 2025
9 years 11 months
London, UK
• Delivered a £31M regulatory remediation programme within 1% of target budget; currently managing a £40M portfolio in 2025. • Built PMO teams from the ground up, embedding full governance and reporting frameworks in high-risk environments. • Led remediation of DOJ monitor findings, ensuring alignment with risk and conduct frameworks. • Supported global cloud migration project, improving mobile UX for 6M+ users and achieving multi-million-pound savings. • Restructured resourcing strategy across 250+ vacancies, cutting admin workload by 70%. • Spearheaded process automation across onboarding, timesheets, and JML lifecycles. • Mentored junior PMO staff, contributing to an 11-point rise in team engagement scores.
Programme Coordinator (Acting Programme Manager)
Citigroup
Jun 2013 - May 2015
2 years
• Managed the planning, coordination, and delivery of strategic people programmes across EMEA Corporate & Investment Banking, including talent pipelines, mobility initiatives, and leadership development schemes. • Oversaw a range of projects including the Long-Term Placement Programme, London Business School initiative, Global Mobility, Summer Internships, and the Associate Promotion Process. • Led intern resourcing and recruitment, training design, performance reviews, and regulatory onboarding. • Delivered performance and compensation review cycles, year-end processes, and career progression planning. • Managed budget forecasting, expense tracking, and reporting for programme-related costs. • Supported employee engagement through events such as Global Community Day and summer offsites, aligning initiatives with firm-wide culture and values.
Office Manager / Project Manager / HR Assistant
Templewood Merchant Bank
Sep 2010 - Mar 2013
2 years 7 months
• Led the full project management of a new office setup, including systems implementation, process creation, branding, event planning, facilities coordination, and quality control. • Oversaw third-party vendor relationships and supported investor engagement, ensuring professional standards across all touchpoints. • Recruited, trained, and line-managed Team Assistants; conducted appraisals, maintained personnel files, and addressed employee relations matters. • Administered the document management system and led the upgrade of the internal CRM platform, including training team members on new features. • Delivered end-to-end onboarding and induction for new starters while supporting wider HR operations across the firm.
Project Manager / PA / Customer Care Coordinator
LiveseySolar Practice Builders
Jan 2010 - Jul 2010
7 months
London Bridge
Education
PRINCE2 Foundation & Practitioner Certificate
2013 - 2013
1 month
Licenses & certifications
PRINCE2 Foundation & Practitioner Certificate
Issued: Jan 2013