Belén Aguilar García

Hospitality Associate | Shore Excursions

Salary / Daily rate

Berlin, Germany

Freelance, open to permanent contract

Can come onsite

Skills

Customer Care

Languages

Spanish (Native)English (Fluent)

About me

Intro

Hospitality professional with 7+ years in cruise line operations, specializing in shore excursions and multicultural guest services. Expert in tour coordination, retail sales, and live entertainment with proven success in high-pressure international environments. Ready to deliver exceptional customer experiences and cultural adaptability to your hospitality projects.

Links

Work experience

Travel

Career Break

Dec 2024 - Jul 2025

8 months

Southeast Asia

During this time, I traveled solo through Southeast Asia (Thailand, Vietnam, Philippines, and Indonesia), embracing independence while immersing myself in diverse cultures. This journey strengthened my self-reliance, adaptability, and problem-solving skills, while broadening my perspective and personal growth.

Violinist Musician

Margaritaville at Sea

May 2024 - Dec 2024

8 months

2393 Sittendorf bei Wien, Austria

Performed live music for international guests across various venues, including lounges, bars, and the main theater. Featured as a violinist in the production show Conky Tonkin’, collaborating closely with singers, dancers and fellow musicians to deliver high-quality, engaging performances.

Retail Sales Associate

Royal Caribbean International

May 2023 - Mar 2024

11 months

2393 Sittendorf bei Wien, Austria

Customer service and sales of duty-free products (luxury items, souvenirs, cosmetics, beverages). Active promotion, achievement of sales targets, cash handling, and inventory management. Multilingual service in a multicultural environment, following international onboard sales regulations.

Shore Excursions Staff

Celebrity Cruises

Aug 2021 - May 2023

1 year 10 months

2393 Sittendorf bei Wien, Austria

Responsible for organizing, promoting, and selling shore excursions at various cruise destinations. Provided personalized customer service, managed bookings, handled guest inquiries and complaints. Coordinated logistics with local tour operators, ensured quality standards and escorted selected tours. Delivered multilingual assistance and continuous support onboard regarding destinations, schedules, and safety procedures.

Coastal Caretaker & COVID-19 Safety Monitor

Municipalidad de Arica

Dec 2020 - Jul 2021

8 months

Arica, Arica and Parinacota Region, Chile · On-site

Monitored and protected coastal areas, ensuring environmental safety and visitor compliance. Enforced mandatory mask use and health protocols during the pandemic to promote public safety. Provided guidance on hygiene and social distancing, collaborating with local authorities to adapt measures as needed.

Assistant waiter

Celebrity Cruises

Oct 2018 - May 2020

1 year 8 months

2393 Sittendorf bei Wien, Austria

Supported food and beverage service in main dining rooms and specialty restaurants. Assisted with table setup, order taking, à la carte service and personalized guest attention. Coordinated with senior waiters and kitchen staff to ensure smooth operations and high service standards. Maintained hygiene protocols and contributed to a dynamic, multicultural team environment.

Waitress

Casino Arica

Oct 2017 - May 2018

8 months

Arica, Arica and Parinacota Region, Chile · On-site

Provided fast and friendly food and beverage service on the gaming floor. Handled multiple tables in a high-pressure environment, ensuring guest satisfaction and compliance with casino policies.

Waitress

Hotel Arica Limitada

Dec 2016 - Oct 2017

11 months

Arica, Arica and Parinacota Region, Chile · On-site

Served tables in the hotel restaurant, taking orders and delivering food and beverages accurately and courteously. Occasionally provided in-room food delivery service to guests.


Education

Universidad Tecnológica de Chile, INACAP

Associate's degree

2016 - 2018

2 years 10 months

Universidad Mayor

Violin interpretation

2015 - 2015

8 months

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