Belhadjar Mohamed abdelatif
IT Support Specialist
Salary / Daily rate
Kraków, Poland
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Trilingual IT & Customer Support specialist with 2+ years at Jumia Group, fluent in technical troubleshooting and client relations. Expertise in help desk operations, network configuration, and ServiceNow with proven SLA adherence. Ready to deliver seamless IT support and exceptional customer experience for your business.
Work experience
Jumia Group
Nov 2022 - Oct 2024
2 years
Oran, Algeria
Help Desk Analyst
Dec 2023 - Oct 2024
11 months
Oran, Algeria
Provided technical support for software, hardware, and network issues. Manage user authentication and access control within the system. Configured and optimized network devices, including routers, switches and firewalls. Installed, configured, and maintained desktop systems and peripherals, ensuring optimal performance and uptime. Documented support tickets and technical procedures in systems streamlining future troubleshooting efforts. Managed and escalated complex IT issues to appropriate teams, ensuring adherence to SLAs and minimizing downtime.
Customer Service Representative
Nov 2022 - Dec 2023
1 year 2 months
Oran, Algeria
-Eager to build positive client relationships and deliver support. -Skilled in active listening, problem-solving, and clear communication. -Recognized for a positive attitude and quick learning abilities. -Dedicated to creating excellent first impressions for clients. -Committed to ensuring customer satisfaction in every interaction.
Education
WSB University
Master's degree
2024 - 2026
1 year 10 months
Université Dr Moulay Tahar de Saida
Master's degree
2020 - 2022
1 year 11 months