Benaissa Amari

Skills: .NET Framework · .NET Core · ASP.NET · ASP.NET MVC · .net · React.js · Angular

As part of the John Lewis customer service and technical support team, I provided high-quality assistance to customers facing technical issues with their purchases, online orders, and smart devices. My responsibilities included: Diagnosing and troubleshooting hardware and software issues across a wide range of products Assisting customers via phone, email, and live chat with professionalism and efficiency Documenting and escalating technical issues to internal teams when necessary Ensuring excellent customer satisfaction by resolving problems quickly and accurately Collaborating with team members to improve internal processes and support quality This experience helped me strengthen my communication, problem-solving, and technical troubleshooting skills in a high-paced retail environment.

As a full-stack developer within ALTEN’s software engineering team, I contributed to the development and maintenance of enterprise web applications using modern technologies including .NET Core and Angular. My responsibilities included: Developing responsive front-end interfaces using Angular (components, services, routing, RxJS) Building robust RESTful APIs with .NET Core (C#), Entity Framework, and SQL Server Writing clean, scalable, and maintainable code following best practices (SOLID, DRY) Collaborating in Agile sprints using tools like JIRA and Git for version control Participating in code reviews, testing, and debugging across multiple environments Contributing to UI/UX improvements and application performance optimization This experience sharpened my full-stack development skills and deepened my ability to work within a fast-paced Agile environment.

As a Full-stack Developer and Scrum Master at Jobintech, I contributed to the end-to-end development of scalable web applications using .NET Core and React.js, while also leading the Agile process within our team. Key Responsibilities: Developed responsive front-end components using React.js (Hooks, Context API, Redux) Built and maintained RESTful APIs with .NET Core (C#) and integrated with SQL Server Managed version control and CI/CD pipelines via Azure DevOps Ensured high code quality through unit testing, integration testing, and code reviews Coordinated daily stand-ups, sprint planning, and retrospectives as Scrum Master Facilitated team communication, removed blockers, and ensured sprint goals were met Maintained strong focus on customer satisfaction by delivering reliable, user-friendly solutions This dual-role experience helped me grow both technically and as a team leader, strengthening my skills in software delivery and Agile project management.

As Head of Tech at FOCUSLAB, I led the IT and digital operations of a creative production agency, combining full-stack development, technical leadership, and creative direction. I also contributed to visual production (film & photography) for client branding and marketing. Key Responsibilities: 👨‍💻 Technical Leadership & Development Supervised and executed web development projects using HTML, CSS/Bootstrap, JavaScript, and PHP Managed IT infrastructure, technical troubleshooting, and internal systems Led the tech roadmap and ensured delivery of scalable, maintainable solutions Oversaw deployment and optimized website performance for client campaigns 🎬 Creative Direction & Production Directed and produced professional video content using DaVinci Resolve, Premiere Pro, and After Effects Captured and edited high-end photography for branding using Lightroom and Photoshop Created graphic content using Adobe Illustrator for web and social media 🤝 Team Management & Client Communication Collaborated with designers, marketers, and clients to align tech and visual output Ensured customer satisfaction by balancing creativity with technical excellence Solved cross-functional problems efficiently, enhancing project workflows This role combined leadership, innovation, and hands-on execution across both tech and media.