Benjamin Amalou

Supporting homeowners throughout their energy renovation projects — from the initial audit to the final validation of works. Led over 80 comprehensive residential renovation projects (individual houses and apartments), overseeing project design, technical follow-up, and regulatory compliance. Developed tailored technical recommendations achieving energy savings exceeding 35%, in line with regulatory requirements and the standards of funding organizations. Produced clear, detailed, and educational audit reports compliant with NF EN 16247, helping clients prioritize and plan their investments effectively. Supervised and trained new recruits while validating audit reports to ensure methodological consistency and overall project quality. Worked closely with technical teams and certified contractors (RGE) to guarantee compliant execution and long-term energy performance.

Lead qualification, validation, and closing: conducted in-depth interviews with prospects, finalized contracts, and managed the client relationship through to signature. Process optimization and administrative reorganization: implemented a new CRM management system and automated multiple tasks, resulting in a 20% reduction in administrative processing time. Client relationship management: served as the main point of contact for clients, overseeing case follow-up, handling inquiries and disputes, and coordinating with partner companies. Contributed to business development through a structured approach to client management and the continuous improvement of the overall customer experience.