Benjamin B.

Operational Lead – EDF Private Cloud Service Accountable for service quality, SLAs compliance, and operational performance. Drove sustainable incident reduction and ensured availability and quality objectives. Managed product backlog, monitored RUN indicators, prioritized incidents, and validated billing drivers. Agile & SAFe Leadership Prepared features for PI Planning, participated in ceremonies, challenged estimates, and tracked progress to completion. Facilitated team alignment and stakeholder synchronization. Produced governance deliverables (reports, meetings, steering committees). Incident & Continuous Improvement Led post-incident reviews (REX), presented findings to senior management, and managed corrective actions in ITSM. Contract & Compliance Oversaw service providers, ensured reversibility of I3T and ModularIT contracts, and enforced ITIL compliance (roadmaps, migrations, CAB, crisis management). Led technical crisis unit and updated investigation playbooks. Service Governance & Cybersecurity Organized service reviews (SLAs, costs, roadmap), managed capacity planning, and ensured billing accuracy. Maintained documentation in SI-PEDIA. Managed vulnerability remediation with SOC and conducted access rights reviews. Financial Management Monitored monthly budget, ensured forecast commitments, and optimized hardware costs through negotiation and competitive sourcing.

- Cross-functional governance of complex projects with high strategic stakes; - Managing the project to bring cyber security requirements up to standard (NIS2 directive, ISO/IEC 27001 standard, EBIOS compliance); - Implementation of security policies; - Cross-functional management of the infrastructure resilience programme; - Steering the DRP / BCP deployment project, FinOps driven (AWS cloud); - Steering a project to centralise logs; - Designing and running awareness campaigns and reporting; - Constant monitoring of cybersecurity trends; - Evaluating the effectiveness of awareness campaigns by implementing KPIs; - Production of a variety of communication media (presentations, videos, articles); - Change management support for business and technical staff throughout the organisation.

- Simultaneous multi-project management of Build CyberSOC and xSOC (5/6 customers); - Involved in a wide range of projects in France and abroad ➔ move to Splunk AWS Cloud ~150 rules to be migrated and management of a double RUN); - Definition of the implementation trajectory and preparation of the schedule and workload plans ; - Administrative and financial management (closures and trajectories); - Coordination of all project stakeholders and risk management; - In charge of Build governance, contracts and the transition to Run; - Leading project and steering committees and technical workshops; - Drafting cybersecurity deliverables (compliance requirements, etc.); - Follow-up of remediation plans linked to audits and vulnerabilities, working cross-functionally with all cyber teams;

- Management of various TMA packages for upgrades and modifications; - Pre-sales support for upgrade maintenance train estimates; - Production of Quality Assurance and Safety Assurance Plans; - BA: Acquisition of the organisational and functional contexts of customer projects; - Project management for the development of mobile applications and business desktop applications; - Internal project management: innovative mobile applications and software factory; - Resource management, workload planning and staffing of in-house and offshore teams; - Contribution to responses to calls for tender, administrative and financial management; - Feedback on specifications and production of IS urbanisation plans.

TRANSVERSE AMOA DIRECTOR, COMPLEX PROJECTS Open Source Software Support Contract Department, Caisse Nationale D'assurance Maladie (French National Health Insurance Fund) - Management of corrections and upgrades to 100 open-source software applications included in the software assurance contract, as part of a fixed-price support service (TMA); - Organising and managing the production of technical and strategic intelligence (list of intelligence available on request), POC phases, Pilot phases and Generalisation phases, as well as training services, as part of a purchase order service (which therefore requires pre-sales); - Carries out pre-sales, administrative and financial management, communication and customer relations activities. Using Agile methods, manages and steers projects from start to finish; - Autonomous development of several pre-sales offers and production management.

CHEF DU SERVICE USAGES NUMERIQUES - AMOA TRANSVERSE Projets de digitalisation des usages métiers de la collectivité territoriale

DIRECTEUR AMOA TRANSVERSE, PROJETS COMPLEXES Performance opérationnelle et accompagnement au changement Périmètre des Marchés Publics et de la Ville Numérique pour des collectivités territoriales

2015 - 2018 Product Ownership & Agile Coaching PARIS AIRPORT (FULLSIX) - NESTLE (RAPP) - ORANGE - LAPOSTE YELLOW INNOVATION - ENGIE - PARIS TURF 2014 - 2015 Product Ownership HORYOU 2013 - 2015 Providing Buzzyourwine.com, the marketplace dedicated to wine makers.

Horyou is an action oriented social network for the social good. We bring Organizations, Personalities, and Supporters together to connect within an internet-based global community. Horyou represents a new internet philosophy where noble ideals become actions and social media is at the service of all. At Horyou, all generations can build a more constructive relationship with technology.

Managing TV services over IP, Web, Mobile and connected Devices.

I manage a R&D project for FUI AAP, associating french research laboratories, small companies and high‐tech engineering groups for the media industry.

End to End Digital TV engineering technical managing

- IPTV head-end build project manager - TV Services manager - TV channels technical support - Orange Content Direction technical support

- Media Asset Mangement and Processing Video solutions expert - Content aggregation for Mobile TV to feed 3G/HSDPA/DVB-H Networks - Manage innovative services like “Video on Demand” or “Catch up TV” for viewers, who want to watch a TV program post-broadcast (Turnkey solutions for Push TV ) - TV over IP delivery, broadcasting by broadband - Design of systems providing multi-format transcoding and digital transmission for broadcast industries - Expertise in Fixed Mobile Convergence

I managed the conceptions of new features at the edge of audio/video coding technologies

- Multimedia projects management

- Manage the production and broadcasting by broadband of championships and severeal events of Thaï boxing fights - Video editing manager - Dvd authoring manager